JOB DESCRIPTION

The Guest Security Officer is responsible for the day-to-day security and safety operations of the building and surrounding property. This includes the monitoring hallways, public areas, restaurant and parking lot, as well as responding to any issues related to the guest rooms themselves. The shifts are 11:00pm to 7:00am. The Security also assists in Night Audit Duties.

• Follows all established and future security Standard Operating Procedures.
• Ensures that security patrols and security reports are conducted on a regular basis in accordance with the hotel policies and procedures.
• Processes all written reports involving security related incidents and customer/associate incidents or accidents and forwards to report group in a timely manner.
• Provides value added service to customers to meet or exceed customer expectations:
• Communicates effectively with customers, co-workers, and supervisors.
• Demonstrates teamwork by cooperating and assisting at the front desk and food & beverage outlets as needed, this includes but not limited to: after hour room service delivery, extra amenities room deliveries, luggage assistance, room checks, room moves, etc.
• Handles difficult guest inquiries and concerns effectively, demonstrating problem resolution, and effective recovery.
• Maximizes guest service by exhibiting strong knowledge of the hotel’s facilities and services.
• Conducts regular parking lot, public space and floor patrols.
• Improves safety and security of the hotel by communicating safety and security hazards with department leaders and conducts regular inspections and/or investigations.
• Handles complaints, investigates, and thoroughly reports on customer or associate injuries, thefts, assaults, property loss and/or vandalism as necessary.
• Investigates associate and customer injuries and security incidents in accordance with hotel policies and procedures.
• Responds to all emergency situations immediately. Takes appropriate action to safeguard customers, associates and the hotel. Completes necessary reports.
• Compiles information from reports to maintain a database on all safety or security incidents at the hotel.
• Assists in implementing preventative safety and security programs throughout the hotel.
• Analyzes information from incident reports and develops procedures to prevent a recurrence of the same incident.
• Maintains safe working conditions within the hotel.
• Maintain the exterior cleanliness and safety by shoveling snow and removing debris constantly
• Ensures that all associates follow safety rules and procedures.
• Ensures all liquor laws and fire codes are enforced.
• Checks all identification of unfamiliar people in “Staff Only” areas and ensures contractors are following the visitor sign in policy.
• Reports all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to the appropriate leader.
• Keeps immediate GM promptly informed of all problems or unusual matters of significance.
• Adheres to all Nova Hotels standards, including Hygiene/Grooming, Health & Safety, Fire Safety, Key Deliverables and Guest Interactions.
• Provides exceptional guest service at all times.
• Other projects/duties as assigned.
  Job Specifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  Education: High School diploma. PROTECT certification and Individual License for security services as required under the Security Services and Investigator Act. Previous training in hospitality is considered an asset. Previous training within safety and/or security is considered an asset. CPR certificate.
  Experience : 1-2 years experience in hospitality industry is considered an asset. 1-2 years of previous experience within a safety and security position is required.
  Safety and Security : Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Must be able to provide a security/criminal clearance from local authorities.
  Travel: Due to the lack of public transportation to Acheson during these hours, individual must be able to travel to work reliably without public transport