Security Guard - Toronto

at  Commissionaires Great Lakes

INTRODUCTION:

Commissionaires Great Lakes (CGL) is a private, not-for-profit organization founded in 1925 on a mandate that prioritizes providing meaningful employment for veterans and others committed to the well being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security needs of both private and public sector clients. These include uniformed guard, mobile response and support services, by-law enforcement and identification services.
We are currently seeking a Commissionaire to join our growing team.
Your commitment to serving the needs of our clients and employees will encourage client and employee loyalty and enhance our organization’s success.

• Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions
• Ability to remain calm under pressure and act quickly
• Manages and screens messages
• Schedules access for authorized vendors to provide services within units
• Maintains guest privacy and organization reputation by keeping information confidential
• Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Ensures all safety and access control procedures and maintains a safe work environment.
• Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client’s assets.
• Enforce client’s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.
• Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
• Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.
• Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
• Pool test as required
• Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies
• Other duties as assigned by the Client, or the Regional Manager