Following internal changes, Secur-It Group Ltd are looking for a Guarding Support Officer (GSO), working out of our Alarm Receiving Centre (ARC) in Mansfield Woodhouse, NG19 9BG.
This role is full time, with a guarantee of 42 hours per week.
As the Alarm Receiving Centre operates 365 days per year, 24 hours per day, the role will be exclusively Nights.
The successful candidate will be based in our state-of-the-art ARC in the Mansfield Woodhouse area. Training and licensing can be provided for the right candidate, so experience is not necessary, however strong reliability, enthusiasm and strong attention to detail will be essential. We welcome applicants from customer service backgrounds and from other non-security fields.
You must have an up-to-date CV to be considered for this role.

The Role:

• Monitoring of live data from our lone working Security Guard Teams
• Maintaining proactive communication with our Security Guards
• Assessing the guards’ understanding of their assignments, checking their uniform, ensuring compliance with SIA requirements etc.
• Sourcing cover with external service partners in the event of last-minute sickness or other absences.
• Booking security guards onto sites.
• Monitoring guards through live CCTV systems.
• Carrying out welfare checks on guards.
• Dealing with incoming calls from guards, security companies and clients
• Using IT systems to record details and conversations accurately and promptly.
• Shift pattern is 4 Nights on, 4 Nights off, an average of 42 hours per week.

The Candidate:

• Strong previous experience of a customer service role, ideally telephone based.
• A good standard of both written and spoken English is essential.
• A strong, confident communicator who isn’t afraid to pick up a telephone and speak with guards, clients or stakeholders.
• Comfortable with use of IT applications/packages.
• Attention to detail and accuracy is essential.
• A drive to learn and progress will be a strong benefit to the successful candidate.
• Either in possession of or a willingness to obtain an SIA CCTV Licence (requirement as you will be working within our Alarm Receiving Centre and utilising cameras).
• Able to reliably commute to Mansfield Woodhouse, NG19 9BG.

The successful candidate will be required to pass industry screening, and a full 5-year work history will be required to carry this out, in accordance with industry standard regulation BS7858.

The Benefits:

• Training, licensing, and financial assistance will be given to the right candidate, so the role would suit someone who is committed to a career in the security industry but wants to get into the role without the up-front cost.
• Anti-social hours shift allowance paid at an additional £15 per night shift or weekend shift.
• Paid breaks
• Free Parking
• A chance to work for a progressive, growing, agile business.
• State of the art monitoring centre provides a great working environment.
• Free parking on site, and an easily accessible location
• Monthly Amazon voucher scheme for excellence

Job Type: Full-time
Pay: £26,666.00-£29,396.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 12 hour shift
• Night shift
• Weekend availability

Language:

• English (required)

Work Location: In perso

• Monitoring of live data from our lone working Security Guard Teams
• Maintaining proactive communication with our Security Guards
• Assessing the guards’ understanding of their assignments, checking their uniform, ensuring compliance with SIA requirements etc.
• Sourcing cover with external service partners in the event of last-minute sickness or other absences.
• Booking security guards onto sites.
• Monitoring guards through live CCTV systems.
• Carrying out welfare checks on guards.
• Dealing with incoming calls from guards, security companies and clients
• Using IT systems to record details and conversations accurately and promptly.
• Shift pattern is 4 Nights on, 4 Nights off, an average of 42 hours per week