Security - Guest Service at Hollywood Casino at Kansas Speedway

Kansas City, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security, Guest Service, Crowd Control, ID Verification, Emergency Response, Incident Reporting, Communication, Customer Service, Physical Fitness, Conflict Resolution, CPR/AED Certification, First Aid Certification, Traffic Direction, Report Writing, Court Testimony

Industry

Entertainment Providers

Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies. Patrol parking lots and property. Transfer Table Games fills and credits. Provide escorts as needed. Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor. Check and verify valid I.D. using hand-held scanning device. Maintain the condition of the I.D. scanning device. Provide assistance to customers: answer questions, handle complaints, call for cabs, etc. Perform duties associated with table and slot drops. Observe Count Team during the slot drop and transport funds to Count Room. Monitor entry and exit from Count and Player Services mantrap as required. Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed. Dispatch officers to various assignments and maintain activity logs. Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure. Testify in court when necessary. Meet department uniform, appearance and grooming requirements. Keep work areas clean and free of safety hazards, debris and litter. Perform all job duties in a safe and responsible manner. Must adhere to regulatory, department and company policies. Perform other job related and compatible duties as assigned BRING US YOUR BEST. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. High school diploma or equivalent Effective communication skills (written and verbal) Previous customer service experience Ability to display professionalism Must be able to run on level surfaces, as well as up and down stairs Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time Ability to multi-task as required Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

Responsibilities

Provide security for the casino property by maintaining high visibility, handling problem situations, watching for safety hazards, and assisting during emergencies, which includes patrolling, crowd control, and ID checks. Duties also involve transferring Table Games fills/credits, performing slot/table drops, serving as a dispatcher, and writing detailed incident reports.