Security HQ Command Center Operators at Security USA Inc

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

26.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Command Center Operations, Dispatching, Video Surveillance, Problem Solving, Communication, Multi-tasking, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, GPS Monitoring, Incident Management, Reporting, Scheduling, Interpersonal Skills

Industry

Security Guards and Patrol Services

Description

Overview Security U.S.A. is looking to hire experienced Command Center Operators / Dispatchers for our Manhattan Operations Command Center. Potential candidates must be able to multi-task, have very good communication skills, be detail oriented, highly organized and can be a problem solver. The Security Command Center Operators must be flexible with their working hours- Command shifts are as follows - Mornings - 6am-2pm - Afternoons - 2pm-11pm - Overnights -11pm- 830am and Weekends The Command Center Candidates must be open to working a mixture of all shifts listed above. Command Center Operators will be stationed at our electronic work station that will require monitoring live video feeds of our accounts, phone and email communication with Security USA staff and clients, communicating with city, state and federal authorities as needed and assisting guards in the field by answering their questions and trouble shooting incidents or issues they may be engaged in. Command Center operates 24/7. Responsibilities · Observe and inspect site locations via live video feed cameras. · Provide training and problem-solving solutions to guards in the field. · Respond to emergencies by providing directions and making notifications. · Effectively handle guard call outs and schedule replacement guards. · Work independently, at times, with little direct supervision · Review electronic reports. · Monitor the Security USA vehicle fleet via GPS positioning system. · Monitor electronic patrols made by guards in the field. · Send reports and communicate through email and various security applications Payrate: $22 - $26/hr. Qualifications · Excellent Computer Skills with experience in Microsoft Office, Word Excel and Power Point. · At least 2 years of verifiable Command Center security experience or supervisory related experience. · Professional demeanor and excellent interpersonal skills · Ability to prioritize and multi-task in a fast-paced environment. · Excellent oral and communication skills.

Responsibilities

Operators monitor live video feeds, GPS systems, and electronic patrols while managing communications with field staff, clients, and authorities. They are responsible for responding to emergencies, handling guard scheduling, and reviewing electronic reports.