SECURITY INSTALLATION TECHNICIAN

Ready to join an exciting customer focused team at HomePro? We’re on the lookout for enthusiastic individuals who love technology and providing outstanding customer service. As a Security Installation Technician, you’ll be at the forefront of delivering exceptional experiences to our valued customers. If you have a passion for tech, awesome communication skills, and a drive to make customers happy, this is the perfect opportunity for you!

REQUIREMENTS:

• Ability to manage multiple daily tasks: You should be capable of handling and prioritizing multiple tasks efficiently and effectively.
• Excellent verbal/written communication skills: Strong communication skills are essential for interacting with customers, team members, and builder clients.
• Outstanding presentation and interpersonal skills: You should have the ability to present information effectively and build positive relationships with customers and clients.
• Physical capabilities: You should be comfortable climbing into attics and lifting moderate weights as part of your job responsibilities.
• Strong focus on customer service: Providing excellent customer service and resolving issues promptly should be your priority.
• Ability to balance customer needs and company objectives: You should be able to find a balance between meeting customer expectations and aligning with the company’s objectives.
• Independent work and collaboration: You should be capable of working independently under pressure, but also possess strong collaboration and leadership skills within a team environment.
• Organization and motivation: Being organized and self-motivated will contribute to your success in this role.
  Additional responsibilities assigned by the manager

QUALIFICATIONS:

• 1 to 2 years of experience preferred: Prior experience in a similar role is preferred, although we are open to candidates with less experience who demonstrate the necessary skills and capabilities.
• Residential Homebuilding Experience preferred: Experience in residential homebuilding will be advantageous in understanding the specific requirements of our builder clients.
• Experience in CCTV, Security systems: Honeywell, DSC, Alarm.com, and GE: Familiarity with security systems from popular brands like Honeywell, DSC, Alarm.com, and GE is highly desirable.
• QOLSYS/Alarm.com experience a PLUS: Experience with QOLSYS and Alarm.com systems will be considered a strong asset.
• Clean driving record: A clean driving record is required to ensure safe and reliable transportation to job

• New installations: You will be involved in setting up and installing security systems in residential homes. This includes handling new installations and ensuring all devices are properly connected.
• Programming security systems to a central station: You will be responsible for programming the security systems to a central station for effective monitoring and response.
• Testing all the devices: You will perform thorough testing of all the security devices to ensure they are functioning properly and providing the expected level of security.
• Training the customer: You will provide training and guidance to customers on how to use and operate the security systems effectively.
• Retro new wires: You will be involved in retrofitting new wires to existing systems, ensuring seamless integration and optimal performance.
• Keep track of truck stock: You will be responsible for managing and keeping track of the inventory of supplies and equipment in your truck.
• Handle daily operational issues that come up for each builder client: You will be the go-to person for resolving any operational issues that arise during the installation and maintenance of security systems for our builder clients.
• Security/alarm systems (installing/programming/troubleshooting): You will be proficient in installing, programming, and troubleshooting various security and alarm systems, including popular brands like QOLSYS, Honeywell, DSC, and GE.
• CAT5 and RG6 cabling systems (installing/retrofitting/terminating/etc.): You will have experience and expertise in installing, retrofitting, terminating, and managing CAT5 and RG6 cabling systems.
• Central vacuum systems, intercom systems (M&S/OnQ): You will also work with central vacuum systems and intercom systems, specifically M&S and OnQ brands.