Job Title: Security Officer (Multi-Tasking Role)
Company: KAY Hospitality
Location: Ras Al Khaimah
Job Type: Full-Time
Reports To: Operations Manager

ABOUT KAY HOSPITALITY

KAY Hospitality, a division of KAY Invest, is a premier hospitality brand offering luxury holiday homes with a 9 out of 10 rating on Booking.com. We are dedicated to providing a safe, secure, and exceptional guest experience.
We are looking for a responsible, proactive, and multi-tasking Security Officer who can ensure the safety and security of our guests and property while maintaining a friendly and professional demeanor. The ideal candidate should be strict in enforcing policies while also being understanding and guest-oriented. Additionally, the role includes assisting in simple maintenance tasks and ensuring a peaceful environment by preventing noise disturbances after 11 PM.

QUALIFICATIONS & REQUIREMENTS

• Previous experience as a Security Officer in hospitality, real estate, or a similar industry.
• Ability to multi-task, handling both security duties and guest service requests.
• Strong communication and problem-solving skills to handle guest concerns efficiently.
• Basic knowledge of hotel operations, including FEWA readings, maintenance checks, and guest assistance.
• Familiarity with CCTV operations, access control systems, and emergency response protocols.
• Physically fit and able to conduct regular patrols, stand for extended periods, and respond quickly to incidents.
• Flexible schedule, including working night shifts, weekends, and public holidays.
• Strict but understanding approach to enforcing policies, especially in ensuring noise control after 11 PM.
• Kind and service-oriented attitude to provide the best experience for our guests.

• Monitor entry and exit points, allowing only authorized guests and personnel.
• Conduct regular security patrols to ensure the safety of guests, staff, and property.
• Keep a close watch on CCTV surveillance and report any suspicious activity.
• Respond swiftly to security incidents, disturbances, or emergencies, ensuring proper reporting.
• Ensure compliance with all safety regulations, fire safety protocols, and emergency procedures.
• Maintain detailed security logs and incident reports.
• Enforce noise control policies and ensure that parties do not cause disturbances after 11 PM.