SKILLS/EXPERIENCE REQUIRED

• CCTV licence is essential
• SIA Door Supervisor licence is desirable
• First Aid
• Relevant industry experience
• Has the ability to contribute to the team’s operation and can work on own initiative
• Able to communicate effectively and clearly at all levels within the organisation
• A comprehensive working knowledge of all processes and procedures
• A decisive and assertive decision maker who can interpret situations to proceed with a prioritised action plan that achieves the results required
• Excellent report-writing and analytical skills with attention to detail
• Excellent organisational and time management skills
• A positive attitude to dealing with people and taking on challenges
• Customer Service.

THE ROLE

• To assist the Dual Service Manager with compliance, staffing, health and safety and maintaining high levels of customer service.
• To be responsible for the day-to-day running of the control room and internal systems i.e., fire alarms, intruder alarms and CCTV.
• To provide exceptional support and day to day management of the Wellington Square Shopping Centre Guest Safety, Car Park and Vigilant site-based team who are responsible for supporting and managing all the centre operations 24hrs per day 7 days per week.
• To provide clear and timely communication to all within the centre on key issues that affect the business operation and customer service delivery.
• Site security to provide a safe and secure environment for the public and tenants.
• Be the front of house and first point of contact for all customer service-related enquiries. Responsible for ensuring a high level of customer service and be a point of contact for all retail staff and guests ensuring an exceptional level of customer care is maintained throughout the centre.

RESPONSIBLE FOR:

• Checking compliance under the direction of the Dual Service Manager
• Helping with toolbox talks and training
• Helping with staffing and rotas
• Checking daily tasks are completed and logged
• All common and public areas of the shopping centre
• Emergency and evacuation procedures
• Officer time and attendance logging and reporting.
• Health, safety & welfare of the site-based team
• Incidents that affect clients and the company
• Building security and safety
• Providing a high standard of response to telephone and email enquiries

MAIN DUTIES

• Helping with manpower provision and rotas
• Completing regular security audits on all security activities under the direction of the Dual Service Manager
• Help provide continued training and coaching to all staff members to enhance performance
• Ensure all incidents are logged and managed effectively through to completion
• Manage the personnel within the mall, Control Room and Back of House
• Effectively communicate business issues to the relevant centre departments
• Maintain the standards of the Security for access / egress and visitor regulation
• Ensure standards of dress, safety and presentation are maintained.
• Extensive hazard spotting across the site and escalation of any safety issues to the relevant Manager
• To be fully conversant with the methods of working all equipment and to ensure that it is of a standard and quality that covers requirements of the property.
• Ensure that all contractual requirements are properly fulfilled and if there is an issue or concern the line Manager is notified.
• Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
• To develop and maintain good working relations with Tenants, and other teams.
• Any other reasonable request from management or client.
• Completion and checking of all accident and Health and Safety reports
• Responsible for providing excellent customer service and to address comments/complaints appropriately.