ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

ABOUT THE ROLE:

Shift Pattern: 21 day rolling roster - 3 Days, 4 Nights, 3 off - 4 Days, 3 Nights, 4 Off

KEY RESPONSIBILITIES:

This role will include a variety of tasks but is not limited to the following:

• Comply with the adopted Code of Practice and service operational procedures at all times, breaches of which will result in disciplinary action being taken.
• Follow protocols for maintaining the security of the CCTV Control Room and its facilities
• Report any incidents that occur immediately to the Police or report to another relevant agency and provide support/commentary to the Police and/or other relevant agency.
• Maintain accurate records of data recordings and events
• To provide the first response to intruder alarm call
• To provide written reports on all incidents of crime & disorder
• Excellent communication skills and a strong customer focus.
• Ensure safety of customers and all staff.
• To operate and monitor the CCTV systems to activate and manage access control in line with the client requirements.
• Dispatching security officers as required via telephone and/or radio or messenger
• Must be able to handle difficult situations and the ability to work in a demanding environment.
• Check and manage work to permit and corresponding access control to authorised areas
• Liaising with contractors as and when requires.
• Must be able to work under pressure and be able to make decisive decisions during incidents and difficult situations.
• Develop and maintain relationships with all the client’s departments.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Maintain day-to-day contact with the customer’s representatives and attend meetings/Toolbox Talks as directed.
• Able to carry out internal and external patrols and long periods of standing.
• Able to work in all weather conditions.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Meet and greet guests, and occupiers to the site, providing a professional and friendly service.
• Providing high visibility Static Guarding or Mobile Guarding of the property/building and grounds.
• Develop and maintain relationships with all the client’s departments.
• Ability to work on own initiative.
• Be conversant with all statutory compliance processes and procedures.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Able to carry out internal and external patrols and long periods of standing.
• Able to work in all weather conditions.
• The job role requires time-to-time manual handling i.e., Tensor barriers/Metal Crowd Control Barriers and other tasks required on the client’s site.
• Exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the building management team and colleagues are kept fully informed at all times.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Covering reception as and when required.