Maintain comprehensive training records for all officers, including relief staff. Organize required training and ensure all compliance and audit requirements are met.

• Martyn’s Law Compliance

Ensure all security operations, training and risk assessments align with requirements of Martyn’s Law, including preparedness against terrorist threats, mitigation planning and public safety awareness.

• Incident Management

Knowledge of or training in Martyn’s Law (Protect Duty) compliance

• Experienc

Demonstrable experience in developing and delivering training

• Skills & Abilitie

Understanding of regulatory requirements including GDPR, Health & Safety, and Protect Duty (Martyn’s Law)

• Desirable Criteria

YOUR MAIN RESPONSIBILITIES INCLUDE:

• Leadership & Motivation:

Inspire and support security supervisors and officers to consistently meet or exceed client service expectations.

• Workforce Management:

Ensure agreed staffing levels are always maintained, arranging appropriately trained relief officers when required.

• Client Liaison:

Attend client meetings to discuss security operations, resolve concerns, and identify areas for improvement or development.

• Compliance & Documentation:

Ensure site-specific Assignment Instructions, risk assessments, and all relevant compliance documents are accurate and up to date.

• Training & Development:

Maintain comprehensive training records for all officers, including relief staff. Organize required training and ensure all compliance and audit requirements are met.

• Martyn’s Law Compliance:

Ensure all security operations, training and risk assessments align with requirements of Martyn’s Law, including preparedness against terrorist threats, mitigation planning and public safety awareness.

• Incident Management:

Respond promptly to incidents, taking appropriate action and ensuring incidents are recorded, escalated, and resolved efficiently.

• Strategic Planning:

Develop and maintain a comprehensive security plan for the site in collaboration with senior stakeholders.

• Operational Oversight:

Monitor and ensure that security supervisors are executing their duties effectively, in line with established protocols.

• Investigations & HR Support:

Conduct or support internal investigations and participate in HR processes as needed in collaboration with the Operations Lead.

• Talent Development:

Mentor and develop security personnel, fostering a culture of growth and progression. Identify and nurture internal talent to support succession planning.

TO SUCCEED IN THIS ROLE, YOU WILL NEED THE FOLLOWING:

• Qualifications & Certifications
  SIA Door Supervisor and/or Close Protection Licence (required)
  SIA CCTV Licence (required)
  First Aid at Work (valid certificate)
  Strong understanding of Health & Safety legislation

Knowledge of or training in Martyn’s Law (Protect Duty) compliance

• Experience

Minimum 3–5 years of experience in a security management
Experience managing teams in a high-profile or complex multi-functional site
Proven experience in handling incidents, emergency response, and conflict resolution

Demonstrable experience in developing and delivering training

• Skills & Abilities

Strong leadership and team management skills
Excellent communication and interpersonal abilities (written and verbal)
Competent in drafting reports, incident logs, and maintaining compliance documentation
Good IT skills, including Microsoft Office and workforce management systems

Ability to develop and implement security plans, risk assessments, and SOPs

• Knowledge

Sound knowledge of current security trends, threats, and technologies

Understanding of regulatory requirements including GDPR, Health & Safety, and Protect Duty (Martyn’s Law)

• Desirable Criteria:

NVQ Level 3 or higher in Security Management or similar
Previous experience working with high-profile clients or in a corporate/public venue setting
Experience in working with external stakeholders (e.g., emergency services, local authorities)

Counter-terrorism awareness training (e.g., ACT Awareness/ACT Security)

• Personal Attributes:

Professional and confident with a proactive and solution-focused approach
Calm under pressure and able to make sound decisions in emergencies
High attention to detail with a strong sense of accountability
Flexible and adaptable to changing operational demands
Committed to continuous improvement and team development