Security Manager
WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD’S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

As a Security Manager, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Manager will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor access control for guests, staff, and visitors, ensuring proper identification and authorization.
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Together with the Health and Safety Manager, Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Report any maintenance or hazard issues to the supervisor on duty
• Develop, implement, and monitor security policies, protocols, and procedures to safeguard guests, employees, and hotel assets.
• Coordinate and lead the hotel’s emergency response plan for incidents like fire, theft, accidents, or natural disasters.
• Serve as the primary contact for law enforcement, emergency services, and any third-party security agencies.
• Conduct regular emergency drills (fire, evacuation, etc.) and train staff on security protocols and procedures.
• Investigate and report any incidents of suspicious activity, theft, or disturbances in a timely manner
• Identify potential security risks and vulnerabilities within the hotel’s operations and suggest preventive measures.
• Implement strategies to prevent property damage, theft, and financial losses.
• Regularly review and audit security systems, fire alarms, and surveillance equipment to ensure functionality and compliance with regulations.
• Work closely with other departments (housekeeping, front desk, etc.) to reduce risks associated with internal operations.
• Lead, train, and develop the hotel’s security staff, ensuring they are prepared to respond effectively to any security concerns.
• Provide ongoing security training for hotel staff on topics like guest safety, conflict resolution, and emergency procedures

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• SIA trained and licensed
• CCTV trained
• Must be flexible to work in shifts
• High school graduate or above
• Good physical condition
• At least two (2) years of law enforcement experience either in a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
• Should be well-versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• Positive attitude
• Good communication skills
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in team