Security Manager at New Braunfels Utilities

New Braunfels, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Conflict Management, Security Investigation Methods, Card Access Systems, Alarm Systems, CCTV Operation, Emergency Care, Incident Reporting, Training, Judgment, Physical Security, Firearms Proficiency, Defensive Tactics, Communication, Planning, Scheduling

Industry

Utilities

Description

Position Summary The Security Manager designs and maintains the physical security program at NBU. Supervises, coordinates, directs and manages the daily activities of Security Officers and provides armed security services to NBU property and facilities. Provides emergency response services, responds to security incidents and performs special assignments to protect life and property. Manages deployment and maintenance of security equipment and resources. Essential Duties & Responsibilities * Selects, maintains, and implements frameworks, policies, and procedures for a comprehensive physical security program at NBU. Participates in establishment of departmental goals, objectives, plans, policies, and procedures and budget. * Provides leadership and direction to security staff. Hires, trains, assigns work, evaluates and manages performance of subordinate staff in compliance with human resource policies and handles all aspects of staff supervision. * Maintains awareness of department issues and responds to employee needs and concerns. * Communicates with employees to ensure accurate and timely dissemination of information. * Coordinates and administers daily security activities directly and through subordinates. * Schedules work assignments and deployment of human resources in assigned patrol area and transmits orders to subordinate officers for execution. * Establishes performance expectations, prepares performance appraisals and addresses personnel issues, performance issues and citizen complaints. * Coordinates training for new security officers. Ensures they attend required training and ensures they understand NBU and departmental policies. May provide field training. * Participates in monitoring and controlling departmental expenses (i.e. overtime, mileage). Approves subordinate timesheets and purchases. * Supervises and participates in the patrol of NBU property. * Provides elevated level of security response and incident reporting as required for Critical Infrastructure sites. * Contacts police officers when required for the apprehension of suspects and other emergencies. * Maintains knowledge of current laws, regulations, policies, and procedures. Maintains awareness of physical security best practices through training, relationships with other utilities, and continuous learning. * Comprehends and makes inferences from written materials including state statutes, department policies and operating procedures in order to provide security services. * Learns job related material through verbal instruction, observation on the job, structured lectures in a classroom setting and reading with regard to procedures, methods, state statutes and departmental policies and procedures. * Ensures subordinates understand and adhere to NBU and departmental policies. * Writes and files reports as required. * Operates electronic security equipment (i.e., CCTV, video recorders, card access, 2-way radios and alarm equipment). * Requests and reviews visitor and contractor documents and driver's licenses (DL). * Patrols assigned NBU facility and/or stands assigned post to detect and prevent crime. * Performs defensive tactics to affect an arrest by a police officer and/or maintain control. * Assists individuals with special needs and escorts employees and visitors as requested. * Assists emergency medical personnel as needed. * Reports security violations and equipment failures and other security or safety related situations to supervisor. * Conducts physical security investigations. * Performs special assignments to protect life and property. This general overview only includes essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management. Knowledge, Skills and Abilities: * Knowledge of chain of command and incident command procedures * Knowledge of conflict management techniques * Skill in providing leadership, direction and supervision to staff * Knowledge of security investigation methods * Knowledge of card access systems * Knowledge of alarm systems * Knowledge of security camera operation (CCTV) * Knowledge of departmental security policies and all NBU post orders, including having acknowledged understanding of such policies and orders * Knowledge of NBU's safety and environmental policies, practices and procedures * Skill in planning, scheduling, prioritizing and coordinating work within assigned work area * Skill in reading, interpreting and understanding diagrams and maps * Skill in the use of firearms, demonstrated through successful completion of all firearms qualifications per departmental standards * Skill in the use of OC Pepper Spray * Skill in the use of defensive tactics * Skill in training others and communicating complex information to less experienced personnel * Skill in influencing others * Advanced skill level in incident reporting * Basic skill in office productivity applications (such as email, word processing, spreadsheets, etc.) * Ability to remain alert and attentive to job requirements and co-workers * Ability to administer emergency care under high stress conditions * Ability to balance and manage competing high priority work demands * Ability to work without direct supervision; reliability; ability to participate in situations with courage, refrain from abusing authority invested in official role and assume command presence in conflict situations and choose appropriate deployment methods during actual or anticipated emergencies * Ability to reason logically; apply discretion in maintaining confidentiality of information; observe and interpret what is observed; evaluate situations and people effectively; apply good judgment * Ability to control's one temper, maintain objectivity; take criticism, function under verbal or physical stress; use authority effectively; function in different roles; work under hazard and hostile conditions for long periods of time. * Ability to demonstrate work ethic and behavior that promotes the mission, values and goals of Public Safety Work Environment: * Some work hours are spent in a facility, field or office environment * Some work hours are spent in a rugged outdoor environment including traversing rugged natural terrain involving significant distances * Work may involve weekends, holidays and non-standard hours * Work may involve providing 24/7/365 on-call support on a rotating basis * Work involves call-out * Work involves exposure to noise * Work requires use of protective equipment * Work involves exposure to various and sometimes extreme weather conditions * Work involves exposure to natural hazards such as fire ants, snakes, wasps and other stinging insects and other wildlife * Work requires response time within 45 minutes to designated service area * Work requires passing criminal background check Physical Demands: * Frequently lifts and carries up to 50 pounds in handling law enforcement and emergency gear. Work involves standing and/or walking including significant distances (up to 10 miles) in a utility facility and/or outdoor environment including traversing rugged and uneven natural terrain within sites covering several hundred acres that include various elevations and up to 45 degree slopes. Occurs frequently on concrete or in tall grass, mud and water and occasionally on all types of surfaces and terrain, including rough terrain, rock or uneven ground, or areas presenting obstacles such as trees and bushes with garbage and debris. Duties involving standing and walking include foot patrol, providing emergency medical response, performing firearm qualifications, apprehending suspects, talking to suspects, and questioning witnesses at a crime scene * Work involves frequent sitting during extended times of driving to various parts of the patrol area and while driving on patrol * Work involves finger/hand manipulation in using a keyboard and mouse to complete daily logs and write reports less than 20 percent of the time * Work involves finger/hand manipulation in using hand tools and operating equipment including discharging weapon and pepper spray * Work involves climbing, crawling, crouching or other non-sitting positions while performing security work less than 20 percent of the time. All types of body positions are assumed to varying degrees. Depending on the nature of the calls, the officer may be required to assume bending, or twisting in order to: apprehend a suspect in a narrow, small or cramped space; climb onto roofs, climb stairs, climb ladders to apprehend a suspect or assist in rescue; jump or climb over fences or other obstacles; handcuff or restrain a suspect who is brought to the ground; maneuver around, through, or under various kinds of obstacles; assist an elderly or disabled person onto a stretcher or chair from the floor or ground; extract an accident victim from the vehicle; move vehicles or assist stranded motorists; and perform drowning rescues. * Work involves finger/hand manipulation in shooting firearms and other defensive weapons less than 20% of the time * Lifts up to 50 pounds for short periods of time to change a flat tire less than 20% of the time * Lifts and carries up to 120 pounds for up to 50 feet in moving a person requiring medical assistance less than 20% of the time * Lifts up to 3 pound firearm for 10 minutes at a time or more in shooting situations less than 20% of the time * Pushes or pulls up to 1,000 pounds in moving vehicles off the road less than 20% of the time * Pushes or pulls up to 50 pounds in pushing open doors or windows; moving obstacles; and opening gates to facilities less than 20% of the time * Pushes or pulls up to 120 pounds in pulling victims from accident scenes less than 20% of the time * Work involves lifting up to 50 pounds from the floor to the waist less than 20 percent of the time * Work involves climbing of ladders less than 20 percent of the time * Performs work at chest level or higher, including overhead full arm extension holding up to 50 pounds less than 20 percent of the time GENERAL RESPONSIBILITIES * Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicable * Adhere to NBU safety guidelines and practices at all times and in all situations * Maintain a clean and safe work area, office, field site and vehicle as applicable * Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents * Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general * Adhere to NBU policies and procedures * Exemplifies NBU Core Values of Stewardship, Team, Integrity, Culture, and Safety * Participate in and support initiatives to reach annual NBU Performance Measures Formal Education and Work Experience Requirements Degree/Diploma Obtained: High School Diploma/GED Work Experience Time Frame: Seven Years or More Field of Study: General Studies Other Minimum Qualifications * Seven or more years of experience in security, first responder, or military * Two or more years’ experience in security or relevant field or equivalent experience in a supervisory position * Driver’s license * Ability to obtain Texas Private Security Board Level III Security Officer commission * Ability to obtain Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) CJP certification * Complete National Incident Management System (NIMS) certification * Ability to obtain First Aid/Cardiopulmonary Resuscitation (CPR)/Automatic External Defibrillator (AED) certification * Requires successful completion of fitness for duty examination annually * Pass the CJIS fingerprint-based background investigation according to the State of Texas standards Maintain currency with all CJIS training requirements

Responsibilities

The Security Manager designs and maintains the physical security program, supervises security staff, and manages daily security activities. They also provide emergency response services and ensure compliance with security policies and procedures.