Security Manager (PPO Qualified Manager) — RSG Security, California Branch
Location: California (Branch Office)
Employment Type: Part-Time
Reports To: Regional Director of Operations
Start Date: ASAP
About RSG Security
RSG Security is a rapidly growing, client-focused security services provider known for professional officers, rigorous training, and technology-forward operations. We protect our clients’ assets with integrity, accountability, and 24/7 responsiveness.
The Role
We’re hiring an experienced Security Manager who must hold an active California BSIS Qualified Manager license for a Private Patrol Operator (PPO). You’ll lead day-to-day branch operations, ensure regulatory compliance, build high-performing teams, and deliver exceptional client service.

What You’ll Do

• Regulatory & Licensing: Serve as the branch’s BSIS PPO Qualified Manager of record; maintain compliance with BSIS/California requirements, incident reporting standards, and internal SOPs.
• Operations Leadership: Own scheduling, post order creation, site kickoffs, patrol deployment, and KPI delivery (attendance, response times, report quality, client satisfaction).
• People Management: Recruit, onboard, train, coach, and performance-manage officers and supervisors; lead corrective action and recognition programs.
• Client Success: Be the primary point of contact for key accounts; run QBRs/site walks, resolve issues, and scope expansions or special coverage.
• Quality & Risk: Conduct site audits, safety checks, and after-action reviews; manage incident/IR workflows and evidence handling; drive continuous improvement.
• Technology & Reporting: Leverage guard management software (e.g., TrackTik or similar), GPS/NFC checkpoints, and digital DAR/IR systems; produce clear, on-time reports and dashboards.
• Budget & Staffing: Forecast labor, control OT, and maintain staffing levels to meet SLAs while protecting margins.

Must-Have Qualifications

• Active California BSIS Qualified Manager license for a PPO (required).
• 3–5+ years of leadership in contract security or closely related operations (post supervision, field supervision, or branch management).
• Strong knowledge of California labor practices for scheduling, overtime, meal/rest breaks, and field operations.
• Proven ability to recruit, motivate, and retain teams in a 24/7 environment.
• Excellent client communication and escalation management skills.
• Valid CA driver’s license; ability to travel between customer sites as needed.
• Availability for after-hours emergencies on a rotating basis.

Nice-to-Have

• Prior experience as a PPO license holder/QM of record for a California branch.
• Familiarity with TrackTik (or similar), Zoom/Teams, and digital report platforms.
• Spanish/English bilingual.
• BSIS Guard Card; Baton/Firearm permits if sites require (not mandatory for the Manager role).

REQUIREMENTS

• Proven experience in a security management role or similar position.
• Strong knowledge of surveillance systems (CCTV) and loss prevention techniques.
• Background in law enforcement or military service is preferred.
• Certification in First Aid and CPR is a plus.
• Excellent conflict management skills with the ability to remain calm under pressure.
• Strong analytical skills with attention to detail for identifying potential risks.
• Ability to work flexible hours as needed, including nights or weekends if required.
• Exceptional communication skills for effective interaction with staff at all levels. Join our team as a Security Manager where your expertise will contribute significantly to maintaining a safe environment for everyone involved.
  Job Type: Part-time
  Pay: $50,659.31 - $61,009.07 per year
  Expected hours: 20 – 35 per week
  Work Location: In perso

DUTIES

• Develop and implement comprehensive security policies and procedures to ensure the safety of all employees and assets.
• Supervise and train security staff, ensuring they are equipped with the necessary skills to perform their duties effectively.
• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements.
• Oversee surveillance operations, including the management of CCTV systems to monitor activities within the premises.
• Respond to incidents, manage conflicts, and coordinate with law enforcement when necessary.
• Implement loss prevention strategies to minimize theft or damage to company property.
• Maintain accurate records of incidents, investigations, and security breaches for reporting purposes.
• Stay updated on industry trends and best practices in security management.

What You’ll Do

• Regulatory & Licensing: Serve as the branch’s BSIS PPO Qualified Manager of record; maintain compliance with BSIS/California requirements, incident reporting standards, and internal SOPs.
• Operations Leadership: Own scheduling, post order creation, site kickoffs, patrol deployment, and KPI delivery (attendance, response times, report quality, client satisfaction).
• People Management: Recruit, onboard, train, coach, and performance-manage officers and supervisors; lead corrective action and recognition programs.
• Client Success: Be the primary point of contact for key accounts; run QBRs/site walks, resolve issues, and scope expansions or special coverage.
• Quality & Risk: Conduct site audits, safety checks, and after-action reviews; manage incident/IR workflows and evidence handling; drive continuous improvement.
• Technology & Reporting: Leverage guard management software (e.g., TrackTik or similar), GPS/NFC checkpoints, and digital DAR/IR systems; produce clear, on-time reports and dashboards.
• Budget & Staffing: Forecast labor, control OT, and maintain staffing levels to meet SLAs while protecting margins