Security Monitor at Warren-Newport Public Library

Gurnee, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

20.73

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Security, Conflict Resolution, De-escalation, Surveillance, Documentation, Communication, Problem Solving, Teamwork, Public Relations, Diversity Awareness, Incident Response, Behavior Policy Enforcement, Facility Monitoring, Bilingual Skills, Calmness Under Pressure

Industry

Libraries

Description

Description Are you passionate about creating a safe and inclusive environment where knowledge thrives? Warren-Newport Public Library is seeking a dedicated and professional Security Monitor to join our team. This part-time, non-exempt position averages 22 hours weekly. The starting hourly rate is $18.02-$20.73 DOQ. We are looking for someone who can work the following hours: Weeknights: Mondays, Tuesdays, Wednesdays, Thursdays, 4:00 p.m. – 9:00 p.m. Weekends: Every 3rd weekend (never both days in the same weekend): Saturday, 9:00 a.m. – 5:00 p.m. Sunday, 1:00 p.m. – 5:00 p.m. (Sundays are open from Labor Day to Memorial Day only) Notes: Weekend shifts alternate (e.g., one weekend may be Saturday, the next Sunday, the following weekend fully off). Sunday hours are paid at time and a half. As a Security Monitor you'll: Proactively monitor library facilities and grounds. Enforce the library's behavior policy. Engage with difficult or irate youth and adult patrons and de-escalate situations. Remove banned patrons from premises by non-physically confrontational means. Navigate and monitor video surveillance system. Communicate with appropriate stakeholders (staff, managers, police, etc.) regarding any problems or potential problems. Document and communicate serious or repeat violations of behavior policy by individuals and issues violation tickets, including suspensions and bans. Actively respond to incidents, fights, or other issues in the library which threaten the safety of patrons or staff. Surveil facilities for unauthorized persons and if needed, redirect or escort from the building. Complete proper documentation for incident reports. Close and secure the library building. Assists facilities staff with meeting room setups. Collects books from the outside book drop. Performs other duties as assigned. Requirements High School Diploma or equivalent. Customer service and/or security background preferred. Experience working with a diverse population, preferably in the public sector. Bilingual (Spanish) skills highly preferred but not required. Ability to remain calm in stressful situations, and analyze and resolve sensitive public relation matters with limited supervision. Requires a full range of body motion including standing, sitting, or walking for extended periods of time. Staff members who work 20+ weekly hours are eligible for the following benefits: Time Off: 10 Vacation Days (prorated to average hours per working day) 12 Prorated Sick Days (monthly accrual prorated to average hours per working day) 3 Floating Holidays 8 Prorated Paid Holidays Retirement: Illinois Municipal Retirement Fund (IMRF) pension plan (required enrollment) Optional Benefits: 457(b) Deferred Compensation Retirement Plan Perks & Work Environment: Access to the Employee Assistance Plan (EAP) Casual dress code Access to a staff pantry Monthly staff events Ready to safeguard knowledge and empower minds? We encourage you to apply today! *Apply by visiting our website www.wnpl.info and clicking on Jobs at WNPL. Applicants applying directly through our website will receive emails from recruiting@talent.paylocity.com and should add that address to their safe sender list. No phone calls, emails or in-person inquiries please. *

Responsibilities

As a Security Monitor, you will proactively monitor library facilities and grounds, enforce behavior policies, and engage with patrons to de-escalate situations. You will also document incidents and communicate with stakeholders regarding any issues that arise.