Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
Always display excellent situational awareness.
Facilitate access/egress to building(s) whilst maintaining a high level of client facing and customer service skills.
Be aware of protest and demonstration activity and respond/escalate as appropriate.
To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
To be fully conversant with all operating procedures and always follow them.
Assist as instructed during major incidents.
Always display your SIA licence whilst on duty.
Maintain accurate records/logs and submit reports as instructed.
Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
Use communication tools (radio/phones) in a confident and clear manner.
Carry out any other reasonable request as required.
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