JOB DESCRIPTION

The Encore Boston Harbor Security Officer will be responsible for properly executing security duties on assigned shift, to adequately protect the life and property of guests, team members and the entire facility. The Security department is responsible for maintaining the safety and compliance of all Encore Boston Harbor guests and team members. This includes, but is not limited to: upholding resort policy and procedure,; maintaining all Encore Standards; and ensuring excellent guest and team member experience.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school or equivalent degree required. Bachelor’s Degree in a related field or equivalent experience preferred.
Previous Guest Relations Experience preferred.
Military, Security, Law Enforcement or customer service is preferred.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to understand detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

MATHEMATICAL SKILLS & REASONING ABILITY:

Ability to compute basic mathematical calculations. Ability to decipher various reports and maintain reports upon request.

JOB RESPONSIBILITIES:

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
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• Actively contributes to the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• Verifies that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced within the department.
• Delivers and maintains a Forbes standard level of property-wide service and satisfaction.
• Contributes to company-wide communication and best practices.
• Keeps informed of all new developments within the department.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Escorts and observes guests and team members to ensure their safety and protection; identifies potential safety hazards and report same to the appropriate individual, for proper resolution.
• Monitors and patrols assigned areas to provide a safe environment for guests and team members.
• Minimizes opportunities for loss or damage, anticipating potential problems, reacting to disturbances and prohibited conduct.
• Becomes familiar with hazardous materials used on property, and all applicable laws, rules and regulations governing same.
• Responds to emergency situations, and/or relays critical information via radio to coordinate solutions to same; informs outside agencies, at the direction of Shift Management, of any unusual or suspicious situations on property.
• Maintains a working knowledge of the facilities, as well as special events on property, in order to advise guests and fellow team members of same, whenever possible.
• Ensures safe transportation of moneys; assisting in the opening and closing of the gaming tables.
• Responds to emergency situations as needed.
• Interacts with guests and team members in a positive, professional manner.
• Maintains a series of keys, accessing locked areas as necessary.
• Requests and evaluates all identification from all persons who appear to be under the age of thirty to ensure compliance with state and federal gaming regulations.
• Must maintain confidentiality of guest information and pertinent hotel and gaming data.
• Works with safety as a priority, and follows department and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

The work environment characteristics described here are representative of those that exist while Team Members are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is typically moderate. When on the property, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
• Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work varying-schedules to reflect the business needs of the property.
• Team members may be expected to work outside and may be subject to all weather conditions and subject to varying levels of cold, heat, humidity, precipitation, wind, noise, and vibration. Work may be performed in and or around electrically or mechanically energized equipment. May be required to work in elevated places on ladders, lifts, catwalks, and staging inside and outside of the building. Proper precautions and procedures must be taken including the use of appropriate Personal Protection Equipment (PPE)