Security Officer - InterContinental Mark Hopkins
Hotel Brand: InterContinental
Location: United States, California, San Francisco
Hotel: Mark Hopkins San Francisco (SFOHA), 999 California Street, 94108
Job number: 147247

KEY ACCOUNTABILITIES:

• Serve as a polished and professional ambassador of guest and colleague safety throughout the hotel
• Maintain a consistent presence in public areas, discreetly observing and de-escalating potential disturbances with tact and composure
• Patrol guest floors, back-of-house areas, and hotel perimeters to ensure safety and security standards are met
• Monitor security systems and surveillance equipment to detect and respond to unusual activity
• Respond swiftly and appropriately to emergencies, including fire alarms, medical incidents, and guest concerns
• Work closely with the front office, housekeeping, engineering, and other departments to ensure seamless service and support
• Escort guests and colleagues as needed to ensure comfort and safety
• Complete detailed, accurate incident and shift reports in accordance with hotel protocols
• Maintain current knowledge of hotel safety procedures and participate in required training and drills

KEY SKILLS AND EXPERIENCES:

• Prior experience in security, law enforcement, or hospitality safety required—luxury hotel experience strongly preferred
• Valid Security Guard License and compliance with all local/state security requirements
• CPR, AED, and First Aid certification preferred or willingness to obtain
• Impeccable grooming, professional demeanor, and excellent interpersonal skills
• Ability to maintain confidentiality, discretion, and calm authority in all situations
• Strong verbal and written communication skills
• Physically able to stand and walk for extended periods and respond quickly to emergency situations

ROLE PURPOSE:

At InterContinental Mark Hopkins we pride ourselves on offering a timeless luxury experience where every detail matters. The Security Officer plays a vital role in delivering peace of mind to our guests and colleagues by ensuring a secure and welcoming environment. With a poised and professional presence, the Security Officer safeguards the hotel’s reputation for excellence through both proactive measures and warm, service-driven interactions.
We are seeing a self-starter who thrives in a structured yet autonomous role - someone who can anticipate needs, act decisively, and uphold the highest standards of discretion, integrity, and safety with minimal supervision.

THE PAY RANGE FOR THIS ROLE IS $24 TO $27 PER HOUR.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.