QUALIFICATIONS:

Required:

• High School Diploma or GED required
• Possession of a valid New Jersey Driver s License with eligibility to be covered by RWJBH insurance carrier.
• Ability to acquire certification for de-escalation training within ninety (90) days of hire.

Preferred:

• A minimum of one (1) year of customer service, security experience, or prior military service preferred.
• Proficiency in keyboarding/data entry and experience with Microsoft Office Suite.
• Strong command over verbal and written communication.
• Bilingual language skills to effectively communicate with a multilingual community preferred but not required. (e.g., Spanish, Portuguese, Polish depending on facility needs.)

SCHEDULING REQUIREMENTS

• 6:00am 2:30pm
• Full Time

• Responsible for Lead officer training and record keeping.
• Reviews all Security Officer’s reports for completeness, accuracy and forwards it to the Security Manager/Director for review.
• Ascertains that officers are in proper uniform and that assigned equipment are available and operational.
• The shift Lead will escalate all irregular activities and concerns to the Security Leadership Team.
• Will be designated department representative at a number of committees and meetings.
• The Lead will assist staff scheduling and monitor overtime, call-outs, and tardiness.
• Conduct patrols and monitor facilities to maintain a secure environment for healthcare operations, adapting to indoor and outdoor posts as required.
• Provide professional customer service while vigilantly watching for and addressing potential security threats.
• Manage access control systems, perform data entry, and utilize Microsoft Office for incident reporting and administrative tasks.
• Demonstrate strong interpersonal and communication abilities to effectively engage with a diverse population.
• Respond to emergencies, participating in crisis de-escalation using certified training techniques.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.