ABOUT US AT HOUNSLOW

We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

ABOUT YOU

We are seeking dedicated and professional individuals to join our security team at Hounslow House. If you have a passion for public safety, a commitment to customer service, and a desire to positively impact the local community, we encourage you to apply for the role of Security Officer.
As a key member of our security team, you will play a vital role in maintaining a safe and welcoming environment for all visitors, staff, and partners at Hounslow House. We’re looking for someone who takes pride in protecting others and excels in a customer-facing role.

ESSENTIAL REQUIREMENTS:

· Valid SIA Door Supervisor Licence
· Valid SIA CCTV (Public Space Surveillance) Licence
· Current First Aid Certificate

DESIRABLE SKILLS AND EXPERIENCE:

1. A strong customer service ethos, ensuring all guests feel welcome, respected, and safe.
2. Excellent communication skills, with the ability to engage effectively with a diverse range of individuals, including council staff, members of the public, and external partners.
3. A calm, proactive, and professional approach to problem-solving, with the ability to assess situations quickly and respond appropriately.
4. Knowledge of, or willingness to learn about, physical security systems and health and safety procedures.
5. Strong organisational skills to manage daily responsibilities such as patrolling, incident reporting, and maintaining accurate records.
6. A commitment to continuous professional development and a desire to grow within the field of security.
7. Minimum of 3 years’ experience in a security role, ideally within a customer-facing environment.
8. Experience working with vulnerable individuals, demonstrating a compassionate and empathetic approach.
9. Sensitivity and emotional intelligence when handling challenging or confidential situations.

DON’T MEET EVERY SINGLE REQUIREMENT?

At Hounslow, we know that the “perfect candidate” doesn’t exist, and we don’t expect you to tick every box. What matters most is your willingness to learn and your dedication to contributing positively to our team. If you can do most of what we’re looking for, don’t hesitate to apply. You may be just the right candidate for this role or another opportunity within our council.

ABOUT THE ROLE

This is an exciting opportunity to become an integral part of our Security Team at the London Borough of Hounslow as a Security Officer. In this pivotal role, you’ll be at the heart of ensuring the safety and security of Hounslow House, its staff, visitors, and assets.
You’ll work as part of a professional team on an allocated shift, reporting directly to the Security Lead Officer, who manages the day-to-day operations with a strong emphasis on customer service, incident response, and maintaining a safe environment for everyone.
As a Security Officer, you’ll play a key role in delivering a high-quality frontline service for Hounslow House residents and visitors. From patrolling the building and grounds, managing access control, and operating CCTV systems, to maintaining accurate records of incidents and lost property, your work will be essential to keeping the building secure and welcoming.
You’ll also be responsible for ensuring safety standards are upheld by proactively identifying hazards, supporting emergency evacuations, and confidently managing challenging or disruptive behaviour. With your approachable manner and calm professionalism, you’ll assist customers at reception, provide clear information, and signpost them to the services they need.
This is an opportunity to further develop your operational and customer service skills in a dynamic, supportive environment. You’ll be encouraged to take initiative, contribute to a positive team culture, and participate in ongoing training in areas such as conflict resolution, first aid, and health and safety.
This role offers the chance to make a genuine impact on the community we serve by ensuring Hounslow House remains a safe, secure, and welcoming place for all.

ESSENTIAL FOR THE ROLE:

Enhanced DBS
If the points above resonate with you, we’d love you to put in an application. We’re looking for individuals who share our dedication to providing a safe, welcoming environment for everyone at Hounslow House. Your role will be instrumental in achieving this goal, and we’re excited to see the unique contributions you can bring to our team.

TO APPLY FOR THIS ROLE, PLEASE VISIT OUR WEBSITE.

Job Types: Full-time, Permanent
Pay: £32,070.00-£33,987.00 per year
Work Location: In perso