To ensure that you read and adhere to the requirements detailed in the Assignment Instructions and Standard Operating Procedures.
Greet and assist staff, and visitors in a friendly and professional manner both in person and while answering the reception desk phone.
Maintain a visible presence at the front entrance, deterring potential security threats through proactive observation and engagement;
Assist in the coordination of special events or functions, ensuring proper security measures are in place;
To provide the highest level of customer service ensuring that all persons either visiting or working at the site are treated courteously and professionally at all times.
To manage a work environment that adheres to the Health & Safety procedures and policies of Mitie and the client ensuring a duty of care to all persons on the site.
To ensure that a detailed handover of your post is carried out when being relieved, without exception.
To respond to all incidents and follow escalation procedures by directing the activities of your team and other staff employed on the contract.
To continually strive for personnel development, and support management strategic implementation.
To continually support new initiatives and contribute towards the development of the site in the drive to establish ‘best in business’ practices across all Mitie locations.
Ensure that you attend site at least 15 minutes prior to commencement of shift, thus ensuring the site contract staffing requirements are met (In line with AI’s).
To undertake any mandatory training required on the contract and ensure that you proactively manage your own development plan with the shift manager.
To actively promote a team ethos ensuring the seamless delivery of exceptional service standards to internal and external customers.
To act as an ambassador to the client organisation ensuring that their business is represented accordingly in all the duties undertaken by you.
To be available at short notice to cover sickness or shortfall
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