Security Officer at Montachusett Regional Transit Authority

Fitchburg, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

20.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Interpersonal Communication, De-escalation Techniques, Incident Reporting, Reasoned Judgement, Computer Proficiency, CCTV Monitoring, Patrolling

Industry

Transportation Programs

Description

Position Summary: The position’s primary responsibility is the safety and security of the MART property and the patrons of the facilities. The Security Officer position is an 'observe and report' role. Security Officers do not possess law enforcement authority and shall not engage in law enforcement activities except as permitted by law and MART policy. The position will liaison with local police departments in towns where MART has a physical building presence to bolster the security at sites to provide a safe and secure experience for employees, contractors, commuters, and the general public. Essential Functions/Position Responsibilities: * Ensures buildings are secure by frequently patrolling the assigned areas * Monitor and document CCTV surveillance activities in accordance with MART policies and procedures. * Reports/Investigates any suspicious or irregular activity * Investigates security threats and breaches * Ensures no loitering is taking place in or around MART facilities * Reviews parking lots for unauthorized idling or parked vehicles * Provides guidance to commuters when necessary * Reports any observed maintenance or janitorial issues * Completes accurate and timely reports using MART-approved reporting systems * Maintains utmost confidentiality and discretion, documents, plans, and other correspondence that is safety sensitive and maintain confidential material * Assists the Security Manager in any duties and responsibilities When duties and responsibilities change, the employee may be asked to perform other duties as required as business needs dictate. Employees are required to identify any changes in their job duties since the descriptions were last reviewed. Additionally, MART may ask that employees conduct a review of their position as part of the performance-evaluation process. Qualifications: * High School Diploma or GED * Experience in a security, law enforcement capacity preferred * Knowledge of typical security, public safety, and de-escalation techniques * Able to speak, read, write, and understand English, bi-lingual is a plus * Valid Driver’s License required for working in multiple locations * Proficient in computer usage and technology Skills: * Manage time effectively, work independently and complete tasks as required. * Demonstrates the ability to deal with a diverse population * Skilled in de-escalating situations * Communicates issues with multiple parties in an effective manner * Exhibits reasoned judgement in dealing with matters and incidents in a timely and appropriate fashion * Writes incident reports in a competent and professional fashion 2:00pm - 10:00pm Saturday & Sunday

Responsibilities

The Security Officer is responsible for the safety and security of MART property and patrons through an 'observe and report' approach. Key duties include patrolling facilities, monitoring CCTV, and liaising with local police departments.