ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

ABOUT THE ROLE:

Shift Pattern: Monday to Friday, 7am to 7pm
The position requires dedicated security professionals who are able to maintain high standards of performance, discipline, and appearance.
Successful candidates will have a proactive approach to security and will be able to fit into a team that performs to high standards and provides high visibility Security Static and Mobile Guarding at the properties/building and surrounding grounds.
You will be responsible for protecting the security and safety of the identified buildings and personnel at a client site. You will ensure that assigned tasks are completed in a professional and timely manner and meet relevant legislations.

PRINCIPAL ACCOUNTABILITIES:

This role will include a variety of tasks but is not limited to the following:

• Comply with the adopted Code of Practice and service operational procedures at all times, breaches of which will result in disciplinary action being taken.
• Follow protocols for maintaining the security of the CCTV Control Room and its facilities
• Report any incidents that occur immediately to the Police or report to another relevant agency and provide support/commentary to the Police and/or other relevant agency.
• Maintain accurate records of data recordings and events
• To provide the first response to intruder alarm call
• To provide written reports on all incidents of crime & disorder
• Maintain close liaison with the Police and relevant authorities
• Excellent communication skills and a strong customer focus.
• Ensure safety of customers and all staff.
• To operate and monitor the CCTV systems to activate and manage access control in line with the client requirements.
• Dispatching security officers as required via telephone and/or radio or messenger
• Must be able to handle difficult situations and the ability to work in a demanding environment.
• Must have excellent communication and customer service skills, along with the ability to pay attention to detail whilst remaining calm, patient and professional.
• Liaise on a daily basis with staff + the client and operational management teams.
• Check and manage work to permit and corresponding access control to authorised areas
• Liaise on a daily basis with staff + the client and operational management teams.
• Ensuring that 1st aid equipment is accounted for
• Liaising with contractors as and when requires.
• Site induction for the new staff and/or contractors.
• Liaising with Police and other public bodies to ensure a coordinated approach and awareness of local issues.
• Dealing with communications from telephone calls and radio users in a professional manner in accordance with operating procedures
• Must be able to work under pressure and be able to make decisive decisions during incidents and difficult situations.
• Develop and maintain relationships with all the client’s departments.
• Ability to work on own initiative.
• Be conversant with all statutory compliance processes and procedures.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Maintain day-to-day contact with the customer’s representatives and attend meetings/Toolbox Talks as directed.
• Able to carry out internal and external patrols and long periods of standing.
• Able to work in all weather conditions.
• The job role requires time-to-time manual handling i.e., Tensor barriers/Metal Crowd Control Barriers and other tasks required on the client’s site.
• Exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors and staff at the building proactively offering assistance wherever opportunities arise.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the building management team and colleagues are kept fully informed at all times.
• Intelligent understanding of human behaviour, monitoring, and surveillance of suspect individuals logging and reporting incidents in line with site and company policies.
• Maintain vigilance and highlight/manage unauthorised access by banned persons.
• To be aware of the Company’s Health and Safety Policy and carry out your duties in accordance with its requirements.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Maintain a healthy and safe place of work, ensuring all posts are always in a clean and tidy condition.
• Undertake any other reasonable and authorised tasks as business needs demands.
• Meet and greet guests, and occupiers to the site, providing a professional and friendly service.
• Ensuring that all duties carried out in an honest, ethical, and professional manner
• Providing high visibility Static Guarding of the property/building and grounds.
• Liaising with Police and other public bodies to ensure a coordinated approach and awareness of local issues.
• Dealing with communications from telephone calls and radio users in a professional manner in accordance with operating procedures
• Must be able to work under pressure and be able to make decisive decisions during incidents and difficult situations.
• Develop and maintain relationships with all the client’s departments.
• Ability to work on own initiative.
• Be conversant with all statutory compliance processes and procedures.
• Ensure that all OCS policies, procedures, and standards are in place and adhered to.
• Maintain day-to-day contact with the customer’s representatives and attend meetings/Toolbox Talks as directed.
• Able to carry out internal and external patrols and long periods of standing.
• Exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• Continuously look for opportunities to be of assistance to visitors and staff at the building proactively offering assistance wherever opportunities arise.
• To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the building management team and colleagues are kept fully informed at all times.
• Maintain vigilance and highlight/manage unauthorised access by banned persons.
• To be aware of the Company’s Health and Safety Policy and carry out your duties in accordance with its requirements.
• Undertake any other reasonable duties as required to meet the needs of the business.
• Maintain a healthy and safe place of work, ensuring all posts are always in a clean and tidy condition.
• Covering reception as and when requires
• Undertake any other reasonable and authorised tasks as business needs demands.