ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

ABOUT THE ROLE:

Our client, The NEC Group, has five renowned entertainment venues, the NEC, The Vox, BP Pulse Live Utilita Arena Birmingham & The ICC. Many of the venues have been re-launched and rebranded recently to notable acclaim.
The Arenas host events over 210 days a year and welcomes 700,000 to 1million visitors to each
venue, ranging from world-famous musicians like: Justin Bieber, Take That, The Who, &
Championship sporting events like World Darts, World Athletics, Crufts and many more – Everyday is
different.
Our teams support the NEC Group during event build-ups, live show days, breakdowns and much
more ensuring a smooth and safe operation of all services.
As a Security Officer, you will play a key role in the team’s delivery of security and have a firm focus
on delivering high levels of customer service.
We are looking for professional, diligent & customer focused individuals to join our team and help
create a memorable experience for every visitor and exhibitor who comes to any of the NEC Group
venues.

MAIN DUTIES:

• Acting as a first line support to employees and visitors to the site, providing a professional and
• friendly service
• Investigate and report all allegations of loss, theft, criminal damage and other incidents
• Fire, security and building systems monitoring
• Managing crowd safety and queue management
• Help ensure the safety of all residents, guests and staff at sites throughout your shift
• Monitoring and maintaining the pedestrian flow at key areas inside and outside the arena
• Be aware of and react to emergency situations as detailed in the Incident and Emergency
• Plans
• Deterring anti-social behaviour, theft and criminal activityTO BE SUCCESSFUL IN THE ROLE, YOU WILL NEED:
• SIA Door Supervisor Licence is essential.
• Experience of working within the security industry/environment is an advantage.
• Exceptional customer service skills.
• An enthusiastic, can-do attitude.
• Significant experience in a public facing, customer service role with the ability to deal with
• challenging situations
• The ability to work on own initiative and as part of a team
• Excellent time-keeping to ensure you arrive ready for pre-event briefings, training and shift
• handovers
  Interviews will take place on 18th September and 26th September only.