Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and guest focused Security Officer to join our incredible Security team at Pan Pacific London. You show confidence, empathy and professionalism when dealing with guests and associates alike.
You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

As a Security Officer in Security, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Security Officer will include but not be limited to:

• To patrol all floors
• To carry out documented fire route patrols
• To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
• To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
• To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
• To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• To report and inform HODs of any hazards to safety that comes to your notice
• To update the accident book, follow up on all accident investigations

As a Security Officer in Security, you will be responsible for creating exceptional experiences for our guests. Your tasks as a Security Officer will include but not be limited to:

• To patrol all floors
• To carry out documented fire route patrols
• To assist in escorting any persons acting undesirably off the premises, using the departmental SOP
• To ensure that only current associates are permitted to enter the hotel via the designated associate entrance and to ensure that all ex-associates do not enter the company premises to ensure all contractors and visitors are recorded and issued visitor and contractor passes
• To be full conversant in the use of the hotel locking systems to allocate associate keys accordingly and to delete all reported missing keys as instructed
• To ensure that all property reported lost on the premises is correctly recorded and enquiries made to trace and restore it
• To report and inform HODs of any hazards to safety that comes to your notice
• To update the accident book, follow up on all accident investigation