Key Responsibilities

• Maintain a safe and secure environment for guests, hosts, and property at all times
• Conduct regular patrols of public areas and back‑of‑house spaces
• Respond promptly to incidents, emergencies, and guest concerns with professionalism and composure
• Monitor CCTV and security systems, ensuring accurate reporting and escalation when required
• Support guest interactions with warmth, discretion, and a service‑first approach
• Enforce access control for restricted areas and ensure compliance with safety procedures
• Collaborate with hotel departments to support smooth operations and guest experience
• Prepare accurate reports on incidents, observations, and daily activity
• Assist with emergency procedures including evacuations, first aid, and crisis response
• Uphold company policies, professional appearance standards, and confidentiality
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