ESSENTIAL SKILLS:

• Excellet oral, written communication skills, interpersonal skills and confidence
• Exceptioal customer service skills
• Reliable, trustworthy ad punctual
• Resiliet and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Self-cofidence and an interest in self-development.&bsp;
• Physically able to coduct all responsibilities associated with the roles documented
• Ability to work to istruction and on your own initiative where required
• Computer literate ad confident with the use of Microsoft Office programmes
• Flexibility i regard to working practices, hours and responsibilities.
• Either a curret and valid SIA (DS as a minimum) license OR with a view to obtaining an SIA licence if not already held.

RESPONSIBILITIES:

• Deliver outstading customer service to staff and visitors
• Take a active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Be flexible ad adaptable to all tasks or challenges
• Appropriate use of CCTV/access cotrol and any other electronic management system, and completion of reports and documentation in a timely fashion
• Be familiar with all Security ad Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
• All Assigment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• To complete ay other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants
• To support iternal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
• Be prepared to maage a wide variety and diversity of scenarios, people and challenges
• Act i accordance with Company Policies and Procedures and our Code of Conduct

SECURITY SPECIFIC RESPONSIBILITIES:

• Welcome ad assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Esuring that no unauthorised persons are permitted in prohibited areas
• Check idetity and credentials of staff, contractors and visitors where required
• Work with all colleagues to esure the integrity of security on the site
• Rotation on different posts
• Have a outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required (to the Loadig Bay)
• Respond to alarms
• Key Cotrol
• Record details of ay suspected criminal activity on the premises (internal and external); commencing investigative procedures prior to onward reporting where necessary.
• Develop ad maintain positive relationships with all staff, visitors, tenants, service providers and clients.