ESSENTIAL SKILLS:

• Excellent oral, written communication skills, interpersonal skills and confidence
• Exceptional customer service skills
• Reliable, trustworthy ad punctual
• Resilient and calm under pressure with the ability to multi-task and prioritise to help solve problems and overcome challenges
• Self-confidence and an interest in self-development. &bsp;
• Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
• Flexibility i regard to working practices, hours and responsibilities.
• Either a current and valid SIA (DS as a minimum) license OR with a view to obtaining an SIA licence if not already held.

RESPONSIBILITIES:

• Deliver outstading customer service to staff and visitors
• Take a active interest in, and give commitment to the client and tenants
• Ensure that the environment and service is truly excellent and beyond expectation
• Promote the cliet, tenants other service providers positively to all you come in to contact with, throughout the customer journey
• Be flexible ad adaptable to all tasks or challenges
• Be highly presetable, accountable; take responsibility and ownership for any tasks identified or allocated
• Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful
• Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
• Appropriate use of CCTV/access cotrol and any other electronic management system, and completion of reports and documentation in a timely fashion whilst always remaining inside any SIA license, GDPR or other relevant procedures and legal restraints.
• Be familiar with all Security ad Emergency procedures on site and assist in the facilitation of their safe execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
• All Assigment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed
• Embrace ad deliver the bespoke training requirements, specific to contractual obligation or regulation
• Completio of rostered duties and all associated tasks or responsibilities to the highest possible standard

SECURITY SPECIFIC RESPONSIBILITIES:

• Welcome ad assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey
• Ensuring that no unauthorised persons are permitted in prohibited areas
• Check idetity and credentials of staff, contractors and visitors where required
• Work with all colleagues to esure the integrity of security on the site
• Early idetification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so
• Rotation on different posts
• Have a outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries
• Direct all deliveries as required (to the Loadig Bay) unless out of hours
• Key Cotrol including all keys that are signed out.