Security Operations Center Dispatcher at DSI Security Services

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

18.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surveillance Monitoring, Alarm Response, Lenel Access Control, Dispatching, Incident Reporting, Situational Awareness, Computer Literacy, Written Communication, Verbal Communication, Multitasking

Industry

Security and Investigations

Description

Security Operations Center Dispatcher Company Overview DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service. We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees. JOB SUMMARY DSI is growing—again! We are currently hiring SOC Operators in Huntsville, AL. Come join a diverse and inclusive team that believes in providing excellent customer service and recognizes that its greatest asset is its employees. As a SOC (Security Operations Center) Operator, you will monitor security systems, surveillance cameras, and alarm activity to help maintain a safe and secure environment for our clients. This position requires strong attention to detail, sound judgment, and the ability to respond quickly and professionally to security events. ESSENTIAL JOB RESPONSIBILITIES * Monitor live and recorded surveillance camera systems * Investigate and respond to alarm activity and system alerts * Utilize Lenel access control and security management software * Dispatch appropriate personnel or emergency services as needed * Document incidents accurately and thoroughly in reporting systems * Communicate professionally with clients, site personnel, and management * Follow DSI policies, client requirements, and post-specific instructions * Maintain situational awareness in a fast-paced operations center environment * Participate in required training and comply with DSI safety procedures and manuals QUALIFICATIONS & REQUIREMENTS * Minimum 18 years of age * High school diploma or equivalent * Prior security, dispatch, monitoring, or control room experience preferred * Experience with Lenel or similar access control systems preferred * Basic to intermediate computer skills * Ability to multitask and remain focused for extended periods * Effective written and verbal communication skills * Reliable transportation and means of communication * Must meet all preemployment requirements ADDITIONAL INFORMATION / BENEFITS * Dental Insurance * Vision Insurance * Medical Insurance REQUIRED SCREENINGS * Criminal Background Check * Motor Vehicle (if applicable) * Drug Screen THE FOLLOWING SHIFTS ARE AVAILABLE: * Second Shift * Third Shift $18.00 per hour DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran. DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

Responsibilities

Monitor security systems, surveillance cameras, and alarm activity to maintain a safe environment. Dispatch appropriate personnel or emergency services and document all incidents accurately.