Security Operations Center Operator at Park Nicollet

Saint Louis Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Problem Solving, Critical Thinking, Detail Oriented, Multi-tasking, Communication, Verbal De-escalation, Surveillance, Monitoring Equipment, Access Systems Operations, Computer Proficiency, Microsoft Office, Telecommunications

Industry

Hospitals and Health Care

Description

Methodist Hospital is looking to hire a Security Operations Center Operator to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Varying hours and shifts. The primary role and responsibility of the Security Operations Center Operator (SOC) is to protect people, property, information, and the reputation of HealthPartners and Park Nicollet organizations. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls requiring various problem-solving techniques, judgment, and verbal de-escalation. The SOC Dispatcher will monitor cameras and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to colleagues, patients, visitors, and members. The SOC Dispatcher supports all HealthPartners properties and work locations in preparedness, response, and recovery from both routine and emergency incidents. This position is responsible for communicating information surrounding incidents to leadership as appropriate. The (SOC) will use best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business continuity, the brand and/or colleagues. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills, and be detail oriented. Work Schedule: Minimum Qualifications: One or more of the following other educational or experience related requirements. Law Enforcement 2/4-year degree or currently in classes. Military Experience as applicable. Previous law enforcement experience. Previous experience in health care security. Required coursework to be completed upon hire: Successful completion of the New Dispatcher 25-day Training Program, including Department Verbal De-escalation Training. Required successful completion within 12 months of hire include APCO Public Safety Telecommunicator Certification and FEMA ICS 100, 200, 700, 906 & 907. Licensure / Registrations / Certification: CPR Class C Certification Unrestricted Driver’s License, Class C Knowledge, Skills, and Abilities: Proven proficiency in the operation of computer word processing programs & Microsoft office programs. Utilization of telephones, pagers and 2-way phone/radios for communications. Surveillance and monitoring equipment, access systems operations. Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

Responsibilities

The primary role of the Security Operations Center Operator is to protect people, property, information, and the reputation of HealthPartners and Park Nicollet organizations. This position involves monitoring cameras and alarms, dispatching calls, and providing assistance during routine and emergency incidents.