Security Operations Center (SOC) at Marksman Security Corporation

Culver City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Operations, Communication, Leadership, Critical Thinking, Time Management, Multitasking, Incident Command Systems, Emergency Management, Video Surveillance, Access Control, Teamwork, Problem Solving, Report Generation, Customer Service, SOP Protocols, Dispatching, Monitoring

Industry

Security and Investigations

Description

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! MUST HAVE (SOC) experience and Preferably Studio background. A Security Operations Center (SOC) operator plays a critical role in ensuring the safety and security of an organization’s assets, personnel, and information on a global scale. The primary function of SOC is to detect, analyze, and respond to customer impacting incidents. The SOC is crucial for protecting the studio's assets, employees, and customers. They do this by actively monitoring and managing security operations and resources. Answer emergency and non-emergency requests via: Chim Radio Communication Phone Email Monitor and compile information on site incidents for incident summaries Generate reports for security leadership Zinc Daily Leadership BrieZ Track Tik/eHub Use available resources to provide information to the Protective Services (SPS) team Chime Radio Communication Phone Email Maintain an open line of communication with The Culver Steps (TCS) Security Command Center. Share alarm response details with the BAC via: Chime Phone Follow the escalation process for Zone 4 and Zone 6 alarms SOC dispatches appropriate rover to the location of the alarm Report the finding provided by the rover in the appropriate Chime group Initiate the proper mitigation process (If needed): Follow the SOP protocols Log all requests in the appropriate tracking platforms: Sim-T Airtable Inform security personnel and field units about requests and pertinent information Monitor and manage unlock requests and escorts Address security issues and work with Shift Supervisors to suggest solutions Generate Sim-T for all camera / badge reader issues Generate Sim-T for general maintenance issues Follow-up on maintenance Sim-T and escalate where necessary Assist with updating the communication on Sim-T requests pertaining to SPS escorts Proper radio communication with security personnel and TCS Security Command Center Manage and track the status of requests for the security personnel and other personnel Respond to phone calls and emails consistently Utilizing the approved greeting Reference the approved email templates and email signatures Assist with badging requests after hours Printing Managing access levels Monitor Lenel system Access control Video Surveillance Qualifications: Must have a valid state security guard card. Excellent communication, leadership, grammar, spelling and writing skills. Ability to remain calm and make decisions in emergency situations. Knowledge of security protocols and procedures. Bachelor’s degree in criminal justice, cyber security, information technology, emergency management and/or business administration, or certifications in related fields preferred Type 55 to 75 words per minute. An understanding of security operations and Incident Command Systems. Strong interpersonal, critical thinking and time management skills. Ability to multitask and prioritize your assigned task in a timely manner. A great communicator that gets the value of teamwork. Comfortable in an ever changing, fast paced, and stressful environment. Proven experience working as a dispatcher, call center representative and/or security command center operator. Must successfully pass Pre-Employment background check. Must have Security Guard Card. EOE/M/F/D/V #IND4

Responsibilities

The SOC operator is responsible for detecting, analyzing, and responding to incidents that impact customers. They actively monitor and manage security operations to ensure the safety of the organization's assets, personnel, and information.