Security Operations Center (SOC) Operator at Crisis24

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Detail Oriented, Communication, Analytical Thinking, Team-First Mentality, Customer Service, Incident Reporting, Situational Awareness, Threat Intelligence, Risk Management, Conflict Resolution, Organizational Skills, Time Management, Adaptability, Microsoft Suite, Google Suite

Industry

Security and Investigations

Description

About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. More information is available at www.crisis24.garda.com Security Operations Center (SOC) Operator This position operates on-site in Phoenix, Arizona. This is not a Cybersecurity position. Who We Are Looking For The SOC Operator must be detail oriented, have a strong aptitude for communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those incidents to the appropriate parties. Operators must be able to effectively comprehend data and compose clear and effective communications that will have a wide audience. The Operator will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents. What You Will Work On Monitor, assess and acknowledge all daily alerts, reported incidents from client personnel, and site intrusion detection alarms Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteria Monitor events through open-source collection and coordination with local assets Respond to inbound calls from employees and security personnel providing customer service focused responses Write security incident investigation reports to provide situational awareness and communicate risks to management Monitor designated online tools to conduct situational awareness on social media platforms Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood Perform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligence Contribute to procedures and processes to standardize and enhance risk management Work closely with various teams responsible for security, operations, and incident management Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services Process and maintain a wide variety of files, logs, reports, and forms Responsible for performing, evidencing, and supporting all necessary tasks for audits This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice . What You Will Bring Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management Must be well-versed in current technologies and open-source search methodologies Must be a competent user of Microsoft Suite and Google Suite Must be willing to sign an NDA and maintain strict confidentiality Must be able to communicate effectively, both verbally and in writing Ability to maintain a professional demeanor during stressful situations Must be able to quickly adapt and excel in dynamic situations Demonstrated organizational and time management skills Successful client management experience A demonstrated history of effective conflict resolution skills Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations Ability to attend training events and mandatory meetings that fall outside normal work hours Ability to work 8 to 12-hour shifts both days and nights Work Environment With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: Undergoing and meet company standards for background and reference checks, and drug tests if required Exposure to sensitive and confidential information Regular computer usage Ability to handle multiple tasks concurrently Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling Must be flexible with the ability to work evenings, odd hours, and weekends with little notice Frequent sitting and/or standing Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Responsibilities

The SOC Operator will monitor global events, assess their impact, and disseminate incidents to the appropriate parties. They will also monitor security camera systems and coordinate with physical security teams to respond to incidents.