Security Operations Center (SOC) operator at Mayo Career Site US

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Taking, Dispatching, Monitoring Security Systems, Communication, Prioritization, Incident Management, Security Technology, Preventative Maintenance, Troubleshooting, Open Source Security Information, Real World Security Events, Alarm Notification, Team Coordination, Emergency Response, Customer Service, Medical Assistance

Industry

Hospitals and Health Care

Description

Join a dedicated team providing enterprise-wide security support services for Mayo Clinic. Operators work 12-hour on-site shifts in a close-knit environment, handling call taking, dispatching, and monitoring multiple security systems to ensure safety and rapid response across all campuses. Coordinates emergent and non-emergent requests for Mayo Clinic Security services. Acts as an interface between Physicians, Allied Health Staff, Patients, and Visitors by dispatching Campus Security Officers to routine and emergency calls for service and medical assistance. Receives and coordinates radio, telephone, and email communications for the Mayo Clinic Enterprise both domestically and internationally. Prioritizes calls for service based on urgency and criticality and initiates appropriate action. Queries callers to obtain detailed incident information, records all officer duties and activities via case/incident management system. Operates and monitors a wide array of security system technologies, including: Systems for video management, access control, panic/duress, infant protection, and two-way radio communication. Performs security technology system preventative maintenance checks, system troubleshooting, and initiates work orders to address identified issues. Gathers and collates open source security information and assesses/monitors real world security events for escalation. Notifies appropriate supervisors, managers, or leadership of critical alarms or incidents on a 24-hour basis. **This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

Operators handle call taking, dispatching, and monitoring security systems to ensure safety and rapid response. They coordinate requests for security services and act as an interface between various stakeholders.