Security Operations Centre Operator - Cambridge - CB21 at Dardan Security
Cambridge, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

28 Nov, 25

Salary

15.2

Posted On

28 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Outlook, Customer Experience

Industry

Other Industry

Description

ABOUT US

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy.

ESSENTIAL SKILLS AND EXPERIENCE

  • Valid CCTV SIA Licence (desired)
  • Right to work in the UK and a five-year checkable history
  • Punctual and reliable
  • Passionate about creating an expectational customer experience
  • Knowledge of the MS packages (excel, word, outlook)
  • Highly intuitive with a curious mindset
  • Highly presentable in line with our corporate brand
  • Resilient and pro-active in your work
Responsibilities
  • Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
  • To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
  • Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security’s Company Policy
  • Monitoring and responding to CCTV systems
  • Provide telephone and email support as required
  • Monitoring Staff Welfare via check call system
  • Assisting with resourcing, with looking to cover shifts as required
  • Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
  • Providing an out-of-hours telephone answering system for Dardan’s client
Loading...