JOB DESCRIPTION

Security Operations Manager
Location: North York, ON (near Dufferin & Steeles)
Pay Rate: $33.00 / hr
Schedule: Full-Time - Monday through Friday 0800-1630 (30 min break not paid)

SITE-SPECIFIC VACCINATION REQUIREMENTS (PHARMACEUTICAL VACCINE FACILITY):

As a condition of assignment, proof of vaccination - including but not limited to Diphtheria, Pertussis, Tetanus, and Influenza - is required.
Additional vaccinations may be mandated in the future based on site requirements or changes to health and safety protocols.
Vaccinations are covered under provincial health plans. Allied Universal will reimburse any additional associated costs.

Key Responsibilities:

• Provide direct supervision and leadership to all security staff on site.
• Oversee day-to-day operations, ensuring compliance with all site-specific protocols and pharmaceutical regulations.
• Maintain and enforce post orders, incident response procedures, and emergency and security protocols.
• Random inspections of all shifts and posts and to ensure that all security staff are performing their duties according to established site and company procedures.
• Interviewing, and screening of all new hires.
• Conduct incident investigations and follow up with detailed, accurate reporting.
• Act as a liaison between Allied Universal Leadership and site client to ensure excellent client service.
• Lead performance reviews, coaching, and corrective action when required.
• Complete weekly payroll review and submission and coordinate scheduling, and time-off requests for all site assigned personnel.
• Tracking and arranging coverage for all book offs, vacation time, sick/personal requests, training, special or additional coverage requests.
• Ensure proper onboarding of new security personnel and facilitate ongoing site-specific training.
• Provide after-hours and emergency support as needed, including responding to escalated incidents.
• Support continuous improvement initiatives and encourage a culture of professionalism and accountability.
• Communicate effectively with site staff, management, and Allied Universal leadership
• Facilitate smooth shift handovers and maintain continuity in operations

Qualifications:

• Minimum 2 years of progressive leadership experience in security operations, preferably in a regulated industry (e.g., pharmaceutical, healthcare, manufacturing, or corporate setting)
• Experience managing large teams
• People management, coaching, and conflict resolution skills
• Proven leadership, interpersonal communication, and conflict resolution skills
• Strong understanding of access control, CCTV systems, intrusion detection, and visitor management protocols
• Proficient in security systems, reporting tools, Microsoft Office, scheduling systems, and incident management tools
• Ability to produce clear, concise reports
• Ability to multi-task in a high-pressure, fast-paced environment
• Comfortable conducting foot patrols and working in varied indoor/outdoor conditions
• High school diploma or GED (post-secondary education preferred)
• Valid Ontario Security Guard License
• CPR and Standard First Aid Level C Certification (or willingness to obtain; reimbursement provided)
• Valid Ontario G-class driver’s license with a clean abstract. Must be 25 years of age or older for company vehicle insurance eligibility. Must provide a copy of the abstract
• Legally eligible to work full-time in Canada

What We Offer:

• Full-time employment with consistent scheduling
• Competitive pay and benefits package (health & dental)
• Paid training and professional development
• Growth opportunities within Allied Universal’s expanding team

Hiring Process:

All candidates must successfully complete a background screening, which include:

• Criminal background check for previous seven (7) years
• Education (highest degree)
• Employment (7 years/ up to 3 employers)
• Reference checks

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ABOUT THE ROLE:

Allied Universal is currently hiring a Security Operations Manager for a high-security pharmaceutical facility in North York, ON. We are seeking a reliable, proactive, and experienced professional with strong leadership skills and a proven ability to manage teams in highly regulated environments. This role requires a minimum of two years of management experience in a pharmaceutical industry, healthcare, or high-security setting.
The successful candidate will be responsible for leading a team of security professionals, ensuring compliance, operational excellence, staff development, and client satisfaction.

Key Responsibilities:

• Provide direct supervision and leadership to all security staff on site.
• Oversee day-to-day operations, ensuring compliance with all site-specific protocols and pharmaceutical regulations.
• Maintain and enforce post orders, incident response procedures, and emergency and security protocols.
• Random inspections of all shifts and posts and to ensure that all security staff are performing their duties according to established site and company procedures.
• Interviewing, and screening of all new hires.
• Conduct incident investigations and follow up with detailed, accurate reporting.
• Act as a liaison between Allied Universal Leadership and site client to ensure excellent client service.
• Lead performance reviews, coaching, and corrective action when required.
• Complete weekly payroll review and submission and coordinate scheduling, and time-off requests for all site assigned personnel.
• Tracking and arranging coverage for all book offs, vacation time, sick/personal requests, training, special or additional coverage requests.
• Ensure proper onboarding of new security personnel and facilitate ongoing site-specific training.
• Provide after-hours and emergency support as needed, including responding to escalated incidents.
• Support continuous improvement initiatives and encourage a culture of professionalism and accountability.
• Communicate effectively with site staff, management, and Allied Universal leadership
• Facilitate smooth shift handovers and maintain continuity in operation