Security Operations Manager at Securitas USA Corporate Services

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

83000.0

Posted On

12 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Operational Oversight, Training, Mentorship, Auditing, Compliance, Incident Reporting, Evacuation Leadership, Conflict Resolution, De-escalation, Computer Skills, Planning, Organizing, Leadership, Customer Service, Interpersonal Skills

Industry

Security and Investigations

Description

Operations Manager Key Responsibilities Uniformity & Appearance Ensure OMs wear the assigned operations manager uniform and maintain proper professional appearance. Verify that all specialists on shift adhere to uniform and grooming standards per the Securitas Handbook. Scheduling Manage specialist schedules and communicate issues to SSL, SOM, and scheduling teams. Maintain personal 40-hour workweek schedule while ensuring coverage and operational oversight. Respond to emergency call-ins as needed. Submit and approve specialist PTO in coordination with the scheduling team. Submit OM PTO directly to SSL or SOM for approval. Track all PTO requests; DMs may deny requests if balances are insufficient. Operational Oversight Conduct shift changeovers, providing clear pass-downs to incoming and outgoing leadership. Ensure specialists complete assignments, breaks, and rotations appropriately. Maintain accountability for alarms, escorts, tickets, drills, intrusions, evacuations, and flash messages. Oversee BOLOs, and special detail requests. Ensure all equipment on site is accounted for and properly maintained. Training & Development Oversee compliance of training programs for self and specialists. Implement mentorship programs and remediation training; document all training activities. Conduct audits and other compliance audits as directed. Maintain familiarity with SOPs, Post Orders, and Site Reference Sheet documents and communicate updates to specialists. Administrative Duties Maintain professional client and stakeholder interactions; escalate issues or requests to SSL/SOM. Attend required meetings and maintain responsiveness via email, Chime, and duty phone. Document all pass-downs, incident reports, tickets, and communications in logs. Perform specialist counseling regarding performance and conduct issues, coordinating with SSL/SOM. Maintain documentation of counseling per HR and employee relations guidelines. Provide guidance on benefits and direct specialists to HR or employee relations managers for additional support. Incident & Risk Management Complete incident reports within reasonable time of occurrence; communicate appropriately with leadership and emergency contacts. Lead evacuations and ensure all specialists understand site-specific safety procedures. Handle specialist performance or conduct issues that pose imminent risk, coordinating with SSL/SOM. Position Requirements Must be at least 18 years of age. 2+ years of progressive supervisory and management experience OR a college degree. Must be reliable, accountable, punctual, and have a strong work ethic. Must have a strong grasp of appropriate and professional verbal/written communication. Conflict resolution and de-escalation skills a plus. Proficient computer / technology skills needed. Customer service background preferred. Strong planning, organizing, and leadership skills. Ability to take initiative, achieve results, and meet deadlines. Reliable and self-motivated. Strong customer service and interpersonal skills a must. Must have a Valid Drivers License With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. “Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.” #AF-PSIL Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members. Our Company Mission: Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Responsibilities

The Operations Manager is responsible for ensuring uniform standards, managing specialist schedules, approving time off, and conducting shift changeovers with clear pass-downs. This role involves maintaining accountability for alarms, drills, equipment, and overseeing special detail requests.