POSITION OVERVIEW

The Security Division Operations Manager is responsible for overseeing the day-to-day operations ensuring the efficient management of customer support, dispatch, scheduling, ordering, invoicing, training, basic human resources functions, recruitment and more. This role requires an “ownership mentality” to manage a dedicated service operation, providing exceptional service to our highly valued clients.

REQUIREMENTS

• Certification Required: Low voltage systems tech II certification
• Certification Preferred: CSEIP certification, NICET certification
• Experience: Proficient in Lenel Security and ePACs systems, as well as other advanced security solutions
• A valid driver’s license and authorization to operate a company vehicle
• ePACS Registration: Must meet requirements for Enterprise Physical Access Control System (ePACS) registration and obtain programmer-level approval
• Federal Credentialing Process: Must meet requirements for accessing facilities, including but not limited to obtaining facility access cards (e.g. PIV card, smart card, access card, and/or badge) and meeting ongoing training requirements
• Select Agent Program Participation: Must meet eligibility requirements, including a tier 1 background investigation and required training, and maintain ongoing approval.
• Immunization and Testing: Subject to immunization and testing requirements pursuant to client and company policies

SKILLS AND EXPERIENCE

• Excellent verbal and written communication skills
• Proven customer service experience
• Familiarly with scheduling software
• Strong organizational and leadership skills
• Excellent interpersonal skills
• Experience in recruitment and client relations
• Ability to build relationships and deliver value through collaboration
• High energy, focused, success-driven, and a team player
• Able to multi-task and meet deadlines in a fast-paced environment
• Advanced computer skills
• Ability to work independently with minimal supervision

COMPANY INFO

Four Seasons Environmental, Inc. (www.fseinc.net) is a 350-associate facilities management firm. Founded in 1985 and headquartered in Cincinnati, Ohio, FSE offers a very stable work environment. Our goal of 35+ years remains the same: satisfy the customer and continuously improve. If you are looking for a nurturing company that puts the customer and the employee first, then please submit your resume for consideration.

• All resumes will be kept in strict confidence
• We are an institutional, commercial, full-facility operation and maintenance contractor and equal opportunity employer: including protected veterans and individuals with disabilities

CORE RESPONSIBILITIES:

• Manage Daily Operations: Oversee dispatch, scheduling, and planning to ensure timely and accurate completion of all service tasks.
• Optimize Efficiency: Develop weekly schedules to maximize labor hours and improve operational efficiency.
• Sales: Identify and pursue new business opportunities within the industry, including government contracts and commercial clients. Prepare and present sales proposals, designs and product recommendations to potential clients. Develop competitive pricing strategies for bids and proposals. Creates detailed estimates and responses to RFP’s and contracts.
• Risk and Quality Control: Implement and maintain risk management strategies and ensure adherence to quality control standards.
• Estimate Preparation and Tracking: Prepare and manage estimates, ensuring timely tracking and follow up.
• Customer Relations: Serve as the primary point of contact for clients, addressing issues with urgency and providing effective solutions. Document deficiencies and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
• Material and Equipment Management: Oversee ordering, logistics, and inventory control for materials and equipment, ensuring projects have the necessary resources. Manage inventory and tools for each job to assure proper parts and tools are on hand.
• Service Software Management: Support optimization of service software and field tablets to boost technician efficiency.
• Budget and Goal Development: Assist in establishing departmental goals, aligning with company objectives, and helping to create budgets.
• Financial Oversight: Conduct job cost/profit analysis for service contracts and projects, comparing estimates vs. actuals.
• Accounting Oversight: Manage purchasing, accounts payable, and accounts receivable within the department.
• Staff Management: Supervise staff attendance and performance, ensuring adequate staffing levels to meet operational demands.
• HR Oversight: Review and approve timecards, resolve payroll discrepancies, and collaborate with HR on staffing and performance issues. Implement corrective actions as needed and maintain proper documentation.
• Training & Development: Implement training programs to ensure technicians are properly prepared for fieldwork. Ensure completion of all required company training.

ADDITIONAL TECHNICAL RESPONSIBILITIES:

The Security Division Operations Manager will also be responsible for installing, testing, troubleshooting, repairing, and commission low voltage systems, including, but not limited to, security/access control systems, CCTV, fire alarm systems, communication systems, sound systems, and network administration. This role includes hands-on tasks such as wiring, mounting and setup. Knowledge of electronics, computer programming, network administration, circuitry and technologies related to these systems is essential. Knowledge of local and national codes is also essential.
Travel: Willingness to travel to various job sites and respond to emergency service calls as needed. Travel may include local, regional, or national assignments depending on client requirements.
Physical Requirements: The role requires the ability to climb ladders and work at heights of 14 feet or more. It also involves frequent sitting, standing, walking, and manual dexterity as well as hand-eye coordination. Additional physical tasks include climbing, balancing, stooping, kneeling, crouching, and crawling. The employee must be able to regularly lift and/or move up to 75 pounds, with occasional lifting or moving of heavier items as necessary.
Vehicle: Ensure regular maintenance of the company vehicle is performed and uphold a clean, organized, and well-stocked work truck.