ABOUT US

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Learn more at www.ujet.cx.

REQUIREMENTS

• 4+ years of relevant DevSecOps experience using cloud technologies such as AWS, GCP, containers (Docker, Kubernetes), and CI/CD pipelines.
• A range of knowledge and experience across information security domains, including SIEM, firewalls, IDS/IPS, IAM, vulnerability management, incident response, and threat detection.
• Hands-on configuration and management of cloud security management and compliance tools (ThreatStack, Lacework, GuardDuty, etc)
• Proficiency with a programming or scripting language, such as Python, Terraform, CloudFormation, etc.
• Knowledge of common secure coding principles and application security vulnerabilities found in Cloud hosted SaaS services.
• Solid communication skills - both written and verbal

Annual US Hiring Range: $130,000.00 - $160,000.00

• A candidate’s actual placement within this range will depend on geographic location, work experience, education, and/or skill level.

UJET IS AN EQUAL OPPORTUNITY EMPLOYER

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

RESPONSIBILITIES

• Own and operate the threat detection program, including:
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• Build security monitoring and incident response capabilities to improve our ability to detect and respond to dynamic security threats

• Monitor, research, validate, and respond to relevant alerts and events from security tooling
• Lead incident response activities, driving remediation and resolution of security events or risks.
• Apply knowledge of forensic analysis techniques, eDiscovery and chain of custody
• Administer SIEM tool and related software
• Support application security reviews and threat modeling, including code review and dynamic testing.
• Support compliance audits and facilitate continuous monitoring activities
• Identify and operationalize opportunities to redesign and improve controls for audit readiness
• Act as security subject matter expert when advising engineering, operations, and other organizations throughout the company
• Automate all the things
• Manage and coach team members

COMPLIANCE RESPONSIBILITIES

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.