ADDITIONAL INFORMATION

Job Number25072196
Job CategoryLoss Prevention & Security
LocationJW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom, W1K 7TN
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

EXPERIENCE:

• Previous experience working within a Loss Prevention or similar environment preferred

SKILLS AND KNOWLEDGE:

• Strong communication skills (verbal, listening, writing)
• Pro-active and reliable
• Able to work alone and within a team
• Maintain a high level of Integrity
• Stress tolerance and the ability to make decisions under pressure
• Conflict management skills.

JOB SUMMARY

Protect and safeguard the hotel guests and associates, their belongings, the hotel building and all hotel assets. Respond rapidly to requests for emergency and non-emergency assistance in a professional manner.

POSITION SUMMARY

• Patrol all areas of the property, noting unusual circumstances or safety violations.
• Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate emergency services if necessary, and documenting incident.
• Monitor Closed Circuit Televisions (CCTV), duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situations are responded too suitably, and the appropriate personnel are dispatched/action is taken.
• Respond to the scene of guest or employee accidents and determine if first aid is required, administer first aid to guests or employees as required.
• Assist guests or employees during emergency situations, such as fire, evacuation, bomb threat, robbery, floods etc.
• Document, report and follow up on all safety and security hazards and violations, notifying the Director of Loss Prevention and where applicable, the GM/leadership team, emergency services, or other appropriate individuals as per property policy. This includes the completion of incident reports and accident forms.
• Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.
• Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.
• Call for assistance when required.
• Enforce the hotel associate entrance policy, bag check policy, red sticker policy and master key procedure.
• Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.
• Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
• To be empowered to deal with guest problems, through using the LEARN process, and seeking advice when unsure what to do.
• Greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible if known.
• Anticipate guests’ service needs. Ask questions to better understand their needs and watch/listen to guest preferences, acting on them whenever possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Rotate with the Duty LP officer and Park Street to cover Lunch/ Comfort breaks.

Please refer the Job description for details