Security Practice Manager ( Global West - Night Shift) at AKAMAI TECHNOLOGIES INC

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Operations, Cyber Attacks, Incident Response, Team Management, Strategy Setting, Execution, Tactical Alignment, Recruitment, Performance Evaluation, Consultative Excellence, Goal Setting, Process Improvement, Compliance Monitoring, TCP/IP, DNS, Web Applications

Industry

technology;Information and Internet

Description

Are you excited by the prospect of detecting and mitigating the latest cyber attacks? Do you enjoy safeguarding top global brands in a dynamic and engaging learning environment? Join our world class Security Operations Command Center Akamai's Global Security Services SOCC handles emergency response, attack mitigation, consulting, and support for Enterprise-level security. The team addresses DDoS and web-based attacks daily, ensuring clients remain protected against large-scale threats. Working with Akamai and Prolexic products, they secure Layers 2, 3, 4, and 7. Collaboration, learning, and continuous improvement define this team of top cyber-attack mitigation experts. Respond to cyber attacks in real time The Security Practice Manager oversees security architects and incident responders, ensuring top-tier service quality for Akamai security clients. Responsibilities include hiring, training, task assignment, and managing team operations. This role involves strategy setting, execution, and tactical alignment. The manager supports team growth, acts as an escalation point, and collaborates with various Akamai departments to achieve organizational objectives efficiently. As a Practice Manager, you will be responsible for: * Overseeing team operations including recruitment, compensation, retention strategies, and performance evaluation to ensure optimal organizational effectiveness. * Ensuring delivery, integration, and consultative excellence while addressing customer issues during or after integrations as an escalation contact. * Setting and overseeing team goals, utilizing metrics to enhance efficiency, streamline processes, and ensure timely delivery of committed tasks. * Monitoring and ensuring team members meet compliance on policies and procedures, such as Timesheet Completion, Project Updates, and Change Management Policy * Building effective partnerships and negotiating across business units, setting goals, managing execution, and driving improvements in efficiency, scale, and quality. Do what you love To be successful in this role you will: * Possess 10 years of experience managing teams of 12+ members, mentoring new hires, coaching staff, and working in customer-facing environments. * Possess at least 5 years of experience in customer-facing roles, with expertise resolving escalations and incidents efficiently and effectively. * Collaborate with and manage various internal stakeholders, creating structured roadmaps aligning team development with organizational objectives. * Manage team performance, promote accountability, cultivate a positive work environment, and collaborate with training teams to address knowledge and skill gaps. * Demonstrate expertise in areas such as TCP/IP, DNS, Web Applications, WAF, DDoS mitigation; travel 1530% when necessary. Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn [https://www.akamai.com/careers] what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! [https://app.role-mapper.com/images/twitter.png]https://twitter.com/Akamai?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor [https://app.role-mapper.com/images/facebook.png]https://www.facebook.com/akamaicareers/ [https://app.role-mapper.com/images/linkedin.png]https://www.linkedin.com/company/akamai-technologies/ [https://app.role-mapper.com/images/instagram.png]https://www.instagram.com/akamaicareers/ [https://app.role-mapper.com/images/blog.png]https://www.akamai.com/blog? [https://assets.role-mapper.com/images/youtube_new.png]https://www.youtube.com/playlist?list=PLYo5nh8xQFpnnPl17sQRURR9ugKL-KMRO We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: * Your health * Your finances * Your family * Your time at work * Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Responsibilities

The Security Practice Manager oversees security architects and incident responders, ensuring top-tier service quality for Akamai security clients through responsibilities like hiring, training, task assignment, and managing team operations. This role involves setting strategy, execution, tactical alignment, supporting team growth, acting as an escalation point, and collaborating across departments to meet organizational objectives.