Security Product Support Specialist at EarthCam

Upper Saddle River, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Video Surveillance, Security Technology, Documentation, Communication, Data Analysis, Problem Solving, Team Collaboration, Customer Onboarding, System Setup, Product Knowledge, Detail-Oriented, Organizational Skills, Learning Agility

Industry

Software Development

Description

Who We Are EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley. We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. Job Description EarthCam is seeking a motivated and customer-focused Entry-Level Security Product Support Specialist to support clients. The Entry-Level Security Product Support Specialist is a front-line technical role responsible for supporting customers who use EarthCam’s security camera and video monitoring solutions. This position serves as a key link between customers, engineering, sales, and field services, ensuring systems are properly configured, issues are accurately diagnosed, and users receive fast, clear, and effective support. The role involves reviewing security footage, troubleshooting hardware, software, and network-related issues, assisting with system setup and product usage, and escalating complex problems with detailed technical documentation. This is a hands-on role for someone who wants to build expertise in video surveillance, security technology, and customer-facing technical support while contributing directly to system reliability and customer success. Responsibilities Provide first-level technical support for EarthCam’s security camera and monitoring products Assist customers with basic troubleshooting of hardware, software, and connectivity issues Review security footage and system data to help identify and resolve common problems Escalate complex technical issues to senior support or engineering teams with clear documentation Support customer onboarding, basic system setup, and product walkthroughs Work with Field Services to ensure installations meet basic technical and performance standards Document support cases, solutions, and processes in internal systems Learn product features and best practices to continuously improve support quality Communicate clearly and professionally with customers and internal teams Who You Are Passionate about technology and interested in building a career in security systems and product support Curious and eager to learn how security platforms, cameras, and software work Enjoy working with people and thrive in collaborative, team-based environments A clear communicator with strong written and verbal skills Able to understand customer challenges and help translate them into practical solutions Organized, detail-oriented, and comfortable following processes and documentation Motivated to grow into a subject-matter expert and take ownership of learning the product Customer-focused, patient, and excited to help users succeed with their technology Qualifications Bachelor’s degree in computer science, Engineering, Information Systems, or a related Technology field is preferred Experience using relevant technology and equipment (e.g., CCTV or security camera systems) Basic understanding of data analysis and reporting Exposure to or understanding of vendor management or working with third-party service providers is a plus Knowledge of security protocols and procedures is a plus What We Offer At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive. Our benefits include: Competitive salaries and performance-based bonuses 100% company-paid health insurance (single coverage) Dental and Vision insurance 401(k) plan with generous company matching Paid time off plus paid holidays Complimentary breakfasts, lunches, and snacks Team events, BBQs, and our annual company Olympics We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow. Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here. https://www.earthcam.net/about/careers/recruitmentfraud/

Responsibilities

The Security Product Support Specialist provides first-level technical support for security camera and monitoring products, assists customers with troubleshooting, and escalates complex issues. They also support customer onboarding and document support cases in internal systems.