JOB REQUIREMENTS:

• Advanced computer skills and proficiency.
• Excellent verbal and written communication skills. Able to work and communicate effectively with all levels of leadership.
• Have a keen interest in global security risks.
• Strong analytical and problem-solving skills with strong decision-making ability.
• Self-motivated and able to work independently.
• A strong customer service focus.
• Demonstrated ability to lead and develop a team environment.
• Ability to multitask and prioritise workload for themselves and the team.
• Maintain confidentiality about specifics of sensitive information related to the role.

QUALIFICATIONS:

• PSA License
• Prior experience of SSC operations is essential.
  At Provincial, we embrace diversity and create an environment where everyone, regardless of gender, sexual orientation, cultural background or disability, can flourish and succeed. If you don’t meet all the criteria, don’t worry; we welcome individuals of all genders, nationalities, and sexualities to apply for positions within our company. Your journey with us begins when you believe in yourself and in the endless possibilities we offer

ABOUT THE ROLE:

This role is Monday to Friday with flexibility to attend out of hours on occasion. It is leading a team of eight with 24-7 coverage.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Guide and direct the team to manage all activities and incidents that occur.
• Develop relationships with multiple stakeholders and provide the appropriate escalation and communication response to incidents.
• Provides intelligence, resources, and tactical recommendations to leadership during incident response.
• Serve as the line manager to supervisors and operators.
• Build trust, engage, and motivate the team and support them as they develop to reach their career goals.
• Manage any performance related issues or concerns.
• Work collaboratively with Provincial management to identify and implement enhancement opportunities.