KNOWLEDGE AND EXPERIENCE STRONGLY PREFERRED:

• Customer Experience acumen and professionalism.
• Ability to read accurately and comprehend, write clearly, and follow simple directions.
• Ability to read, interpret, and apply safety rules, penal codes, vehicular codes, reports, memos, communications,

policies, and other required written materials.

• Ability to actively listen and communicate effectively through clear speech, and hearing.
• Ability to safely operate vehicles, equipment, and communication devices and perform all aspects of the job safely

without imposing risk to self and/or others.

• Computer literacy with ability to use basic hospital applications and information management systems as required.
• Good critical thinking skills, and ability to set and quickly reset priorities.
• Able to work and train in an environment with occurring periods of crisis and stress.
• Ability to recognize faces.
• Ability to maintain confidentiality in all matters pertaining to patients, visitors and/or employees.
• Ability to work independently within a team-oriented environment; ability to work closely with medical and nursing

staff.

• Ability to identify recurring operation issues, collaborate with leadership to problem solve and develop solutions, and

work with the team on implementation of change.

• Exceptional customer service skills and the ability to diplomatically handle stressful situations
• Basic computer skills including, but not limited to, Windows, Word, and Excel.

KNOWLEDGE AND EXPERIENCE PREFERRED:

• Fully bi-lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese,

French, German, Russian, Arabic, and Korean.

• Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely

caring, and compassionate, and professional.

• Dependable, self- motivated and adaptable to varying work environments.

EDUCATION AND EXPERIENCE REQUIRED:

• High School Grad or Equiv

The Security Screener performs customer service and safety screening duties through professional and positive interaction with the public, patients, employees, and administrators. While posted at entrance points, utilizes the weapons detection system to screen persons entering the facility for any weapons. Facilitates the proper disposition of any found weapons. Validates people’s business at the facility and may issue visitor passes utilizing the visitor management system, in conjunction with the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies. Accountable to the department’s chain of command for initiative, judgment and general competence exhibited in the performance of assignments and day-to- day general duties. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.