Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Security Service Technician with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our “We Make It Happen!” culture. Responsibilities include, but are not limited to, installing wires and equipment, responding to service calls, conducting site surveys, performing installation startup, system commissioning, and customer training by performing the following duties.

1. Travels to client’s site for alarm failure troubleshooting and repair.
2. Installs and services electronic and physical security products including pulling wire per
3. Installs and wires electronic equipment used in systems.
4. Accounts for all installation and service tools/equipment and all job parts/inventory.
5. Tests all installed/serviced equipment to ensure proper performance and compliance with customers’ requirements and all applicable codes.
6. Troubleshoots and repairs electronic and physical security equipment.
7. Communicates important project status information to management as necessary (installation or service).
8. Communicates with customers on job status or completion (installation or service).
9. Conducts site surveys upon request of management.
10. Completes and turns in all required paperwork in a timely manner according to established procedures and deadlines, i.e., time sheets, expense reports, change orders, equipment transfers, etc.
11. Follows Purchasing procedures using database system and supervisor approval to account for products needed.
12. Maintains and controls assigned truck stock inventory in an organized manner. Reports stock items during company inventory audits.
13. Maintains control and safeguards all company or customer property or information of which employee has been entrusted.
14. Ensures company vehicle is maintained according to established standards. Keeps vehicle clean, inside, and out.
15. Maintains clean driving record and operates company vehicles using safe driving practices.
16. Responsible for training less experienced employees and trainees on company
    procedures, systems, and installation/service techniques.
17. Ensures all work is preformed to CSG quality standards and practices.
18. Works in compliance with Federal/State laws regarding safety of self and others always.
19. Expected to solicit new business when not working on service or installation.