Job Role: Security Shift Leader
Working Hours: As per site rota - average 48 hours per week (6:00-18:00 & 18:00-6:00)
Pay: £33,171 per annum
Location: Market Place Shopping Centre, Bolton, BL1 2AL
Reporting to: Operations Manager & Dual Services Manager

REQUIREMENTS

• Full 5-year employment checkable history
• Valid frontline SIA licence CCTV & DS
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information, occurrences, and surveillance activities
• Maintaining organisation’s stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times
• Oversee the daily operations and supervision of the security officers on shift
• Monitoring officer performance including compliance with site procedures, patrol frequencies and work instructions
• Assisting with the investigation of incidents and accidents
• Conducting monthly welfare checks and contributing to the annual appraisal process
• Support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs