Job Role: Security Supervisor
Working Hours: 4 of 4 off shift pattern - average 42 hours per week
Pay: £14.50 per hour
Location: St Johns Shopping Centre, St George’s Place, Liverpool, L1 1LY
Reporting to: Soft Services Manager & Associate Key Accounts Director

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Ensure all emergency procedures are followed and lead/coordinate effective/evacuations/protocol, if required.
• Follow all escalation procedures with Anchor Group Services and Centre Management.
• Assisting the Control Room and CCTV operation including all files and documentation to meet all data protection requirements of GDPR, reporting to the Regional Operations Manager and the Data Processor (Centre Manager).
• Oversee all day-to-day Security operations ensuring effective key/equipment control.
• Ensure all necessary health and safety inspections/patrols are completed to maintain compliance of site procedures. Reporting all incidents, accidents, damage and near missed to the management team (Client) immediately via verbal communication followed by a detailed investigation report.
• Ensure all defects are reported.
• Actively maintain a safe, helpful, and secure environment for staff, customers, visitors, and the Centre’s tenants.
• Deal with customer queries and complaints quickly and efficiently and escalating when required to a senior manager in which it applies, reporting all cases.