As a Day Security Supervisor, you will be part of the security management team responsible for the delivery of a customer-focused security service.
As a Day Security Supervisor, you will be part of the security management team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University. Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.
You will report to the Day Team Leader and will be an enthusiastic, skilled, highly enthusiastic manager with considerable front-line experience of working within a customer-facing organization. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.
One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

DAY SECURITY SUPERVISOR REQUIREMENTS

• You will be experienced in effective supervision of a security team working remotely across several locations.
• You will be able to demonstrate effective interpersonal skills, an ability to use initiative, be enthusiastic and be able to communicate effectively both orally and in writing.
• You will lead and supervise the duty Security Officers. You will be wholly responsible for their areas of control, and they will take charge of any emergency.
• You will be responsible for ensuring all staff under your control are adequately trained in their function.
• You will be responsible for detailing the daily routine for all Security Officers.
• You will be responsible for promoting security awareness to all University users.
• You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
• You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
• You will be a positive and committed team player, with the ability to work independently and on your own initiative.
• You must be comfortable with technology and computer literate as we are a digital university.
• As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.
  As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do, and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking into the University’s overall vision, strategy and values.

Please refer the Job description for details