Security Supervisor

at  OCS Group

QUALIFICATIONS AND EXPERIENCE:

• IOSH Managing Safely
• NVQ Level 3/ or equivalent or be prepared to undertake course.
• Valid SIA CCTV licence and SIA SG/DS Licence
• Extensive experience is similar environment.
• Supervisory/ Management experience
• First aid at work or Frec 3
• A valid UK driving license

SKILLS AND ABILITIES(COMPETENCIES)

• Ability to act decisively and remain calm under pressure.
• Effective relationship developer, who can contribute to a team-based culture.
• Ability to supervise others and manage team performance.
• Multitasking (Critical competency)
• Report writing / Presentation skills.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Relationship management skills that enable you to work with people at all levels and across diverse nationalities.

ABOUT US

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

ABOUT THE ROLE

At OCS Group, we are recruiting for a Security Supervisor who will be under the direction of the Security Manager to facilitate the immediate supervision of Security Officers and CCTV staff. Accomplished through adherence with site assignment instructions, KPI’s and management direction.
You will be working on a variable shift pattern, 00:00 to 22:30, on a permanent full-time basis; 40 hours per week.

MAIN DUTIES AND RESPONSIBILITIES:

• To provide supervisory guidance and instruction to Security Officers and CCTV operators within designated teams, ensuring adherence with site Assignment Instructions (AI) and Key Performance Indicators (KPI).
• To oversee and manage the daily running of the control room providing support and guidance to colleagues; thus, enabling the delivery of the highest standard of customer care and service delivery.
• Provide a superior, proactive, personalised level of service to visitors, retailers and contractors to The Mall and surrounding sites within Cribbs Causeway. Be observant and take action to provide a safe and secure shopping environment.
• Monitor and manage traffic within the car parks for Venue, Retail Park and Mall and the interior road systems. Deploy resources efficiently to reduce congestion as much as possible.
• Accurately record events/incidents/evacuations/ in the occurrence book to ensure the site has an accurate, up to date record of all activities.
• Adhere to all Health and Safety requirements, fire regulations, company policies and on-site procedures relating to these matters.
• Other duties as and when required as requested by a senior member of staff working for Incentive FM or CBRE.