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Gateway Casinos & Entertainment Limited (’Gateway’) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 31 gaming properties in British Columbia, Ontario and Edmonton, Alberta. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. Further information is available at www.gatewaycasinos.com.

• Ensures that all aspects of the Security department meet and or exceed the casino and regulators standards, policies and procedures. Manages, contributes and applies strategies to improve processes, standards, customer service and team morale.
• Retains a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations.
• Contributes to the service standards and department budget. Ensures scheduling and expenditures are controlled.
• Ensures effective communication between Security department and Casino Managers. Liaises with senior management, shift and department managers around current issues or activities of mutual interest. Passes issues upward as appropriate.
• Directs special observations and investigations as requested by casino management and recommends action accordingly.
• Initiates and conducts investigation into suspicious transactions or activities through the use of real time and recorded media.
• Ensures that all aspects of surveillance activity are kept in the strictest confidence.
• Maintains data files on procedural infractions, investigations and criminal matters.
• Provides timely reports and information to regulatory bodies as requested or required.
• Manages maintenance of all relevant equipment – DVR, cameras, monitors etc.
• Supervises and participates in the security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate. Develops and supervises staff to achieve high levels of performance and customer service. Oversees the human resources issues, performance, safety and recruitment needs of the department