As the Security Systems Lead you will predominantly work within our Alarm Monitoring Centre (AMC) which continuously monitors the security of our estate. The AMC is connected to remote sites through multi face communications to CCTV, IDS, Electronic access control to Radio pad systems, ADSL line etc.
The Security Systems Lead will be focused on ensuring that the electronic systems feeding and within the AMC are fit for purpose, compliant with regulations and ultimately enable the AMC to carry out its core function of identifying serious crime/terrorist threat and initiating a Police response at any time of day or night. You will develop a strong understanding and become our expert in our head-end system, owning and developing its configuration, ensuring it meets AMC needs as end users.
You will identify how any changes might impact the efficiency of AMC team as well as ensuring our operations and products are future proofed through horizon scanning, industry knowledge and adoption of innovative technologies.

WORKING AT THAMES WATER

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

WHAT YOU WILL BE DOING AS A SECURITY SYSTEMS LEAD

• Own and develop, Head-end configuration as SME as the systems are improved, providing advice and guidance to the direct team while acting as an ‘intelligent client’ for the OT/ESS teams.
• In-depth knowledge of VSS, intruder detection, access control systems, and other security technologies, with the ability to specify, design, and evaluate these systems.
• Ensure that third-party contractor is providing fit for purpose alarm configuration to support the activity of the AMC team.
• Responsible for ensuring maps and schematics are incorporated, updated and maintained (e.g. incorporating project upgrades) within our systems.
• Support any planned system upgrades, specifically Lenel and Genetec and development of the AMC strategy.
• Support the AMC upgrade project, to ensure successful delivery of ESS systems, acting as the client, setting expectations and requirements for ESS/OT to deliver against.
• In collaboration with the ESS/OT team oversee maintenance requests to ensure any outstanding tickets are chased to completion, ensuring the functionality of the AMC is maintained.
• Support continuous improvement activity, reviewing AMC Operation to identify and deliver operational and process improvements.
• In collaboration with the ESS/OT team, ensure that the AMC has the right level of system resilience.
• Responsible for delivering agreed security KPIs and adhering to agreed SLAs.
• Promote a security-conscious culture within Thames Water.
  The base location for this role will be Kemble Court, Reading, on a Hybrid basis.
  Hours of work are 36 hours a week, Monday to Friday.

WHAT YOU SHOULD BRING TO THE ROLE

• Expert in Electronic security systems - protective security, intelligence, security management, or risk management.
• Strong understanding of physical security principles, methodology and processes.
• Head-end experience, including both maintenance and installation experience of electronic security systems.
• Experience of working in and developing Alarm receiving centre systems, understanding full project lifecycle, i.e. RIBA process from cradle to grave. Have experience in the design and application of physical & personnel security measures. Applying physical security principles, methodology and processes. Including the NPSA principles of Deter, Detect, Delay, Mitigate and Respond as part of a layered protective security design.
• Have experience in the design and application of physical & personnel security measures and the ability to demonstrate an understanding of technical requirements in areas such as VSS, intruder detection and access control.
• Experience of delivering security-related projects and supporting change management programmes, incorporating planning skills to drive cost reduction & performance improvement
• Strong understanding of security principles, practices, and technologies.
• Strong negotiation and people influencing skills. Ability to communicate at all levels, present to an audience and build strong relationships.
• Strong MS Office skills
• Good working knowledge of Genetec and Lenel systems.