JOB DESCRIPTION

Starting Salary $84,988.00 / Year + Benefits & Performance - Based Bonuses
Exciting Leadership Opportunity at a Growing Company!

QUALIFICATIONS:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of security systems to include basic programming and operations management experience with one or more of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Bosch, Commend, DMP, Open Options, Notifier, Fluidmesh or ONSSI
• Minimum of two (2) years of experience installing and supporting low voltage alarm system hardware (fire, audio, intrusion, video)
• Understanding of Windows operating systems and overall IT network topology
• Ability to meet deadlines and work in a fast based environment with minimum direction
• Able to identify critical issues quickly and accurately
• Strong troubleshooting skills, mechanical and electronics aptitude
• Customer service skills by aiding customers, employees, and visitors in a courteous and professional manner with cultural awareness and sensitivity
• Willingness and ability to work a flexible schedule to accommodate international business hours
• Effective oral and written communication skills
• Knowledge of Word, Excel, Power Point, etc.

PREFERRED QUALIFICATIONS:

• College degree in Computer Science or Project Management
• Prior experience in project coordination or project management
• Project Management Professional (PMP) certification
• Basic understanding of SQL Databases
• Ability to learn new concepts quickly
• Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions

• Provide global support to partner in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units to include Lenel OnGuard Access Control, Milestone XProtect VMS, Axis video hardware, visitor management, servers/workstations, and Commend Intercom software platforms on a global level
• Provide support for security systems including application programming and support to partners in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units
• Participate in creation of project plans and schedules to meet business requirements; identify, analyze, and select information technology and business practices to support strategic global business process/plans
• Participate in the design, development, testing, and integration of applications with various levels of complexity
• Provide testing support for global service providers
• Remotely support, repair, troubleshoot access control equipment and IP based video security systems, including but not limited to electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems)
• Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Act as the department representative interacting with service/project integrators for repair and maintenance of all access, CCTV, and alarm systems and provide testing support for global service providers
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
• Participate in project or service-related conference calls and meetings to align with project/service needs.
• Maintain up-to-date documentation of the department’s processes and procedures; maintain up-to-date documentation of service and project logs for all access control, CCTV, and alarm systems. Provide reports as needed
• Use discretion and judgment in planning own work/schedule and may have some responsibility for planning work/schedules for others on project related work
• Responsible for ensuring all necessary personal certifications to perform responsibilities are current